All reviews

Rating Breakdown

  • 5
    85% (145 ratings)
  • 4
    2% (4 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (1 ratings)
  • 1
    12% (20 ratings)
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5 / 5 Share

March 9, 2020

All-Around Top Notch Company! Their customer service is not only quick, but it's also very personable. When I have questions or issues, they're answered typically within minutes and it's with the same few people that know and understand my business. Their pricing for shipping and storage is not only REASONABLE, it's also very EASY to understand. I am hardly in one place so having a company that's capable of handling my fulfillment is a real lifesaver! 10/10... would HIGHLY recommend!

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 8, 2020

Great, immediate support (even on weekends when they state on the site that they're away) and the interface works well. Am 100% satisfied with ShipHero.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 6, 2020

So far we are very happy with ShipHero and the team behind it! We look forward to working with them for years to come.

Using app

About 2 years

Total reviews

4

Average rating

4.8

5 / 5 Share

Oct. 14, 2020

Give Bela a raise. I use shiphero fulfillment every day and she is the go-to person every time I run into issues. She knows what she is doing and is pleasant, and more than efficient with her work. Huge thank you to Bela for the daily help!

Using app

9 months

Total reviews

9

Average rating

5.0

5 / 5 Share

Nov. 18, 2020

I can not say enough about working with Shiphero. They made it incredibly easy for me to set up my shipping and fulfillment. Top notch customer service. I've been incredibly happy with them!!

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 29, 2020

Been working with ShipHero for a few months now and have had no issues - really enjoying the process so far! Communicative and very helpful; I have no complaints! :) My only request is that they ship out on weekends, but things work for my needs right now.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 10, 2020

ShipHero is really our company's Hero. After searching and going through so many fulfillment centers ShipHero got the job done correctly. ShipHero has mix technology and fulfillment so beautifully. We are very happy to say ShipHero is our fulfillment center. Their Shopify App integrated with our store very easy. The ShipHero team responded to emails and set video Google Meet calls to make sure we got the right services. They shipped our products out on time and gave our customers excellent notifications regarding their delivery. Thanks you Shiphero for being patience with us as startup company and saving our company lots time and effort. You are truly a shipping hero. We look forward to working with you for many years to come. Medilabkits Team

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 11, 2019

Incredible experience working with Shiphero. I've never worked with 3PL, so as you can imagine, the prospects were daunting and absolutely terrifying! Shiphero made it so easy...I cannot believe we did it! (and so easy at that!) Shiphero received my product well (bent over backwards actually, stayed late during BFCM given unforeseen shipping delays on my end). The dashboard is very intuitive, ZERO learning curve and connects well with my store and team members. Maggie and Russel are so thoughtful and patient but most importantly, subject matter experts in logistics, technology and customer service. Can't thank you guys enough for all the initial and continued support and going the extra mile (it's always noticed and appreciated)

Using app

About 2 years

Total reviews

12

Average rating

4.7

5 / 5 Share

Dec. 4, 2019

The APP has made my work much faster and easier. Thanks to the Team at ShipHero for helping me get going and setting up my store correctly. Russel you have been a tremendous help and I appreciate all you have done!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 26, 2019

Hi guys i just want you to know that shiphero offers a real solution in fulfillment. They make all clear since the begining and they support you if you have any question. I want to thank to Andrea and Russel of shiphero they have been so pleasent and dedicated to the work. I really recommend ShipHero their app is so nice and ux friendly, all processes are very clear and support is very helpfull.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 14, 2019

ShipHero is awesome. Things just work. Orders ship on time. It is easy to understand the bills. The software works well. If I need to put an order on hold or take it off hold it takes just a few clicks on my phone.

Using app

25 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 23, 2019

The absolute best, most patient customer service team ever! Fast, efficient, professional, and awesome!

Using app

24 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 29, 2021

It's always a pleasure working with Ship Hero. We've been using their services for over 2 years and it's been great. I appreciate Bela's help for always attending to all our needs. Thank you!

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

July 30, 2019

This app and company is awesome! I've outsourced all my fulfillment to ShipHero, and they are quick, professional, have great customer service, and they are really helping me scale my ecomm business!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 23, 2019

We outsourced fulfillment to ShipHero Fulfillment and they're great. Pricing is clear, they ship promptly and the software is easy to use. I recommend them.

Using app

10 minutes

Total reviews

2

Average rating

5.0