ShipHero Inventory & Shipping
The reviews for ShipHero are strongly polarized, but the overall pattern is clear: many merchants praise it as a powerful, scalable warehouse management and fulfillment platform, while a smaller but serious set of reviewers report major operational and support problems. Positive reviews repeatedly highlight improved inventory accuracy, faster picking and packing, smoother onboarding, useful features like kits, bundling, order merging, replenishment reports, barcode/scanner workflows, and strong integrations with Shopify and Amazon. Several users also describe the support and onboarding specialists as knowledgeable, responsive, patient, and genuinely helpful, with some saying the system made their operations significantly more efficient and helped them grow. On the negative side, the most concerning complaints involve unexpected or unauthorized order changes, cancellations, refunds, address updates, and inventory changes, especially in multi-location or 3PL setups. Some reviewers say these actions caused lost revenue, customer complaints, reporting issues, and even data protection concerns. Others criticize buggy updates, unfinished features, unclear pricing, poor communication, slow or absent support, and a dashboard that feels difficult to use. A few reviewers also mention a steep learning curve and note that the product may be better suited to larger or more operationally mature businesses than early-stage brands.
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We've been using Shiphero for over a year. Our 3pl moved to this system which is a world better than what they were using before, much more intuitive and we have only has a smooth and efficient experience with Shiphero. My only comment is that the interface could be a little more convenient with searching orders etc.
Been using ShipHero for about a year now, there is a steep learning curve, but once you understand it, it is an incredible tool that has helped us manage our inventory more efficiently than before. We have tried the competition, and ShipHero sits at the top handedly. The support we have received between onboarding through ongoing feature requests and maintenance questions, they have been a tremendous resource for us as a brand. Highly recommend.
worked well for us until it started randomly updating orders that we did not permit, updating addresses multiple times, and blocked me from logging in to make changes.... you can't just update your app and start changing things in a store with no email warning and no ability to turn it off.
Worst experience both with the app and the customer service. After we installed the app and our 3PL had tried to set it up with the help of customer services, they cancelled dozens of our orders due to a mistake made by one of their staff. It’s insane that staff can simply cancel orders and make refunds – even for orders that were assigned to a different site (not managed by Shiphero). The dashboard is complete garbage too. I would not recommend it under any circumstances.
We love Shiphero! Super user friendly and recommend it to everyone
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