The Goulet Pen Company review for ShipHero Inventory & Shipping

Oct. 4, 2019

ShipHero is great! It is our first WMS and a good fit for a growing e-commerce operation. We transitioned from a paper pick ticket process to barcodes and scanners and ShipHero pretty much does everything we need it to do. Onboarding was very helpful. Danielle stuck with us and answered all of our questions. Post-onboarding support has been great as well. They actually add features that we request! We needed a custom report through their API and their developers made it happen for us! Their ecosystem is a little jumbled between multiple apps and web-based platforms. It can be hard to know where to find certain settings and there are multiple exports/imports for different product details. Hopefully this will be streamlined in future updates. Consistent weekly upgrades and bug fixes are great. The software seems to be getting better all the time.