Little Bipsy Collection review for ShipHero Inventory & Shipping
Aug. 27, 2020
The shipping of orders is amazing - inventory management is horrible it always oversells inventory and the API with Shopify is not working currently. The customer service people are nice but it takes so long to get tech support help when we have urgent issues. (you can pay extra to have support, but why pay for tech support when the product should be working) You also must pay $99/user if you are on the basic plan. We have lots of packers and this is not ideal especially when you're paying for a service that only works 25% of the time. Hoping for improvements but until then I am shopping around for new systems. Also I will mention that when I recently spoke to support he was so nice and I told him my frustration was with the system and not him and he said "yes we get a lot of angry customer calls". Not impressed.
Hey Taylor, Nicholas here. Disappointing to read we're missing the mark for you and your team. I've spoken with support to get an understanding of what we're tripping up on - expect a personal reach out from Jen shortly so we can get back on the right track.
ShipHero End-to-End WMS | Shipping & Inventory Software