ShipInsure Shipping Protection
Shipping Insurance & Package Protection Shopify App
Rating
4.3
feedback
50
chart
#1,754
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
12%
-
Less than a day
0%
-
Less than a month
16%
-
Less than a year
60%
-
More than a year
10%
Reviews Summary
ShipInsure has received a mix of positive and negative reviews from users. Positive aspects highlighted include the ease of setup, responsive customer support, seamless integration with Shopify, and the added peace of mind for both merchants and customers regarding shipping protection. Users appreciate the quick onboarding process, the efficiency in handling claims, and the revenue-generating potential of the app. The team behind ShipInsure, particularly individuals like Noah, Drew, and Morris, have been praised for their exceptional support and dedication to ensuring a smooth experience for users. However, negative reviews mention issues such as delayed responses from customer support, challenges in customization, discrepancies in coverage for international shipments, and concerns about claim denials impacting small businesses financially. Some users also expressed frustration with the lack of responsiveness and the limitations in the app's functionality.
Highlights
Review RSS Feed
All reviews
Dec. 3, 2025
ShipInsure was very easily integrated into our Shopify platform. There is also excellent support from their team. I especially appreciate that they are open to continuous improvement of their app and take suggestions from the user for a more efficient experience.
Oct. 14, 2025
ShipInsure has been a very easy integration into our existing Shopify setup. The team truly invests time in understanding your business to ensure everything is configured for success. Post integration support has been exceptional, with no questions too difficult - they check in to help us maximise results and explore new opportunities within our markets. Highly recommend for anyone looking to elevate their post sale support experience and customer confidence!
Oct. 14, 2025
This company charges a fee for insurance but when the customer filed a claim, this company refunded the customer and did not cover the cost. The money was taken from my business. I have tried emailing them multiple times but no one has responded to me. I chose this company because I thought my business would be covered it anything went wrong with shipping.
Oct. 13, 2025
Great experience so far. Setup was super fast, support is really responsive, and it's been a great for us and our customers!
Store
NTK Merch Shop
Using app
4 minutes
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