ShipInsure Shipping Protection
Give customers the option for a protected checkout experience
Rating
4.4
feedback
52
chart
#1,335
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
12%
-
Less than a day
0%
-
Less than a month
17%
-
Less than a year
62%
-
More than a year
8%
Reviews Summary
The reviews for the ShipInsure app on Shopify are mostly positive, highlighting the quick setup, seamless integration, and excellent customer support provided by the team. Users appreciate the ease of use, the added layer of protection for shipments, and the time saved in dealing with shipping issues. The app has been described as a game-changer for many businesses, streamlining the shipping insurance process and boosting customer confidence. However, there are a few negative reviews mentioning issues such as fraudulent activity, lack of responsiveness from customer support, and challenges with customization and coverage limitations for international shipments.
Highlights
Review RSS Feed
All reviews
Feb. 8, 2026
This app is causing fraudulent activity on my website. Criminals are utilizing it to test credit card information and in turn I’m being charged for the cancellations/refunds. Either the app or Shopify need to add parameters to prevent this for now I have uninstalled the app.
Jan. 16, 2026
Super happy so far! Drew and Morgan have been awesome to work with, quick responses and very informative. We launched ShipInsure on our website today and immediately had customers opting in to the shipping protection. We are excited to see how it goes and are hopeful that ShipInsure will take away the need of having to deal with unhappy customers and claims with our carriers.
Dec. 10, 2025
Amazing for fulfillment, been using them for a year and have had no issues so far.
Dec. 3, 2025
ShipInsure was very easily integrated into our Shopify platform. There is also excellent support from their team. I especially appreciate that they are open to continuous improvement of their app and take suggestions from the user for a more efficient experience.
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