ShipInsure Shipping Protection
Shipping Insurance & Package Protection Shopify App
Rating
3.9
feedback
31
chart
#2,524
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
6%
-
Less than a month
13%
-
Less than a year
74%
-
More than a year
3%
Reviews Summary
ShipInsure has received mixed reviews from users. Positive aspects include the time-saving feature of allowing customers to file claims for missing packages independently, responsive customer support, easy integration, and the extra layer of coverage it provides. Users have also mentioned that the app helped them save money on lost packages and reduce shipping-related headaches. However, negative feedback revolves around issues with support responsiveness, delays in claim payments, confusion regarding billing, and limitations in setting pricing without direct contact with the team. Some users also reported problems with international shipments not being covered despite being charged for protection.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 5, 2024
They promised me a $100 gift card to listen to a sales pitch. Corbin Ekblad guaranteed it, but I never received it. They wasted my time and lied to me. Avoid this company at all costs!
Dec. 3, 2024
Using ShipInsure for package protection has been a game changer! I used to spend a lot of time on the phone or over email contacting different shipping companies regarding lost packages, but now customers are able to file a claim on their own for their missing packages. This has saved me so much time and the customers are happier receiving a resolution in a timely manner. If I ever have any issues, I just send an email and I receive a reply back.
Nov. 9, 2024
Support doesn’t respond to emails. Takes forever to get paid on claims and get this, they want to give you a bill credit for payment instead of paying the claims back to you. If the support would be more attentive I would be inclined to use their service but it’s a deal breaker when I email them 3-4 times and don’t ever receive a response.
Nov. 7, 2024
At first, everything seemed promising—the product does work, but it has its limitations. I can’t set my own pricing without contacting them directly, and even then, it takes weeks for any changes to be made. Their support team completely disappeared after I asked basic questions, like why we were getting charged on our credit card and how their business model actually works. We’re being billed thousands and receiving reimbursements, but it’s all confusing, and we’re left without clear answers on how the whole process functions.
Sept. 12, 2024
We used to spend hours each week dealing with carrier claims. ShipInsure has allowed us to avoid this entirely and is also making us money. I'm very happy with this app.
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