All reviews

Rating Breakdown

  • 5
    82% (46 ratings)
  • 4
    2% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    16% (9 ratings)

Reviews with Text

  • 95% (53)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 6, 2026

We have enjoyed working with the ShipInsure team to offer this protection for our customers! They offered great support and communication as we were getting launched and have been available anytime we have a question or need support. Our customers appreciate us offering this and feel like they can have peace of mind when they order from our store. We highly recommend ShipInsure!

Using app

--

Total reviews

12

Average rating

5.0

5 / 5 Share

April 6, 2026

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

April 3, 2026

Painless implementation. Claims are processed quickly. Great company and people to work with. Very collaborative and open to feedback that often leads to product enhancements. They don't just tell you they will put something on the roadmap - they deliver!

Using app

8 months

Total reviews

7

Average rating

5.0

5 / 5 Share

April 3, 2026

After vetting several of the top shipping protection platforms, we decided to go with ShipInsure due to the customizable nature of the protection, and it has far surpassed our expectations. Every business is unique, and it only makes sense to get the coverage that matters to your business rather than a one-size-fits-all solution. This is where ShipInsure really stood out. In addition, the team has constantly demonstrated a great partnership at every step, from implementation through ongoing support and issue resolution. What is abundantly clear is their focus on the customers' pain points and needs, which are factored into new features and product launches. David, Noah, Morgan and everyone else with whom we've interacted have been amazingly helpful, and we look forward to our continued partnership. If you're looking for shipping protection and more, I highly recommend giving ShipInsure a go.

Using app

Over 1 year

Total reviews

7

Average rating

5.0

1 / 5 Share

Feb. 8, 2026

This app is causing fraudulent activity on my website. Criminals are utilizing it to test credit card information and in turn I’m being charged for the cancellations/refunds. Either the app or Shopify need to add parameters to prevent this for now I have uninstalled the app.

Using app

Over 2 years

Total reviews

1

Average rating

1.0

5 / 5 Share

Jan. 23, 2026

Quick turnaround time and friendly service!

Using app

17 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 16, 2026

Super happy so far! Drew and Morgan have been awesome to work with, quick responses and very informative. We launched ShipInsure on our website today and immediately had customers opting in to the shipping protection. We are excited to see how it goes and are hopeful that ShipInsure will take away the need of having to deal with unhappy customers and claims with our carriers.

Using app

2 days

Total reviews

11

Average rating

5.0

5 / 5 Share

Dec. 10, 2025

Amazing for fulfillment, been using them for a year and have had no issues so far.

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 3, 2025

ShipInsure was very easily integrated into our Shopify platform. There is also excellent support from their team. I especially appreciate that they are open to continuous improvement of their app and take suggestions from the user for a more efficient experience.

Using app

About 2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 23, 2025

Great product, great team! A MUST!

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 14, 2025

ShipInsure has been a very easy integration into our existing Shopify setup. The team truly invests time in understanding your business to ensure everything is configured for success. Post integration support has been exceptional, with no questions too difficult - they check in to help us maximise results and explore new opportunities within our markets. Highly recommend for anyone looking to elevate their post sale support experience and customer confidence!

Using app

About 1 month

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 13, 2025

Great experience so far. Setup was super fast, support is really responsive, and it's been a great for us and our customers!

Store

NTK Merch Shop

Using app

4 minutes

5 / 5 Share

Sept. 29, 2025

We’ve been extremely pleased with our experience using ShipInsure! The platform is intuitive, reliable, and has streamlined our shipping insurance process in ways we didn’t expect. It’s clear that ShipInsure is designed with both efficiency and user experience in mind, making it a standout solution in the industry. We’d especially like to give a big shoutout to Noah for going above and beyond. His attention to detail, responsiveness, and willingness to provide extra support made a significant difference for our team. It's rare to find that level of dedication and customer care, and we truly appreciate it. Overall, we highly recommend ShipInsure to anyone looking for a seamless, professional, and trustworthy shipping insurance solution. It’s been a great partnership, and we look forward to continuing to work together!

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 29, 2025

Using app

About 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 28, 2025

We recently switched over to ShipInsure and are incredible happy with this service and support. It ties in seamlessly to our customer service portal as well. And the transition has been wonderful, thanks to Drew and Morgan!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 25, 2025

We've had a great experience so far with ShipInsure! Corbin and his team have been excellent through the whole onboarding process and beyond, ensuring our customers are taken care of, and help customizing how we handle certain things. We have also been driving a ton of revenue, really enjoying our partnership!

Store

VKTRY

Using app

27 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 21, 2025

Great app and super useful for both my customers and my business. It makes it easy for customers to feel confident about their orders, and it gives us peace of mind knowing we’re covered if something goes wrong in shipping. The setup was seamless and the integration with Shopify is smooth. Their customer support is stellar—responsive, proactive, and clearly driven to help businesses succeed. ShipInsure has quickly become an essential part of our store operations.

Store

ADV

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 21, 2025

Super fast. Super easy. Protects orders. No cost to our business. Wish I had come up with this idea! These guys are geniuses for coming up with this!

Using app

6 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 20, 2025

Great customer service and easy to work with!

Store

Myster

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

July 9, 2025

Can’t say enough good things about ShipInsure. Noah and the team are top-tier, super easy to work with, always on it, and they genuinely care. It’s rare to find a partner that feels like an extension of your team, but that’s exactly what they’ve been for us. Setup was a breeze, support is lightning fast, and it’s been a big win for both our ops and our customers. We’ve had way fewer headaches on the shipping side, and our customers love having that extra layer of protection. If you’re on the fence, just go for it, you’ll be glad you did.

Store

EBOOST

Using app

Over 1 year

Total reviews

10

Average rating

5.0