ShipInsure Shipping Protection
Shipping Insurance & Package Protection Shopify App
Rating
4.3
feedback
50
chart
#1,754
All reviews
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Oct. 14, 2025
This company charges a fee for insurance but when the customer filed a claim, this company refunded the customer and did not cover the cost. The money was taken from my business. I have tried emailing them multiple times but no one has responded to me. I chose this company because I thought my business would be covered it anything went wrong with shipping.
March 8, 2025
It doesn't work at all, they only take data from the store and don't give anything
Hi SemilacUSA Team, We’re sorry to hear this and understand how frustrating your experience must have been. To clarify, we don’t collect data without delivering value. Our platform is designed to help brands reduce support load and protect revenue, not take from them. If setup didn’t go as expected, we’d be happy to handle the full implementation at no cost. You can reach us anytime at [email protected]. We’re here to help. - The ShipInsure Team
Feb. 18, 2025
We thought installing this app would be best for business since it could help resolve any shipping issues that customers may face. Unfortunately this was not the case. We had two customers reach out regarding shipping issues their orders because ShipInsure did not fulfill their role of properly protecting the packages from issues. One customer explained how their damaged item claim was initially approved and then a few days later, ShipInsure implied "oopsie, nevermind" and denied their claim. How does a claim get approved and then denied... this is not take backsies. To add, they have already refunded this customer which means us as the small business has suffered a loss. Another customer said that their claim was not even properly reviewed as the claim was automatically closed right after submitting. They did provided all of the requested documentation such as photos of the damaged items. ShipInsure denied the customer's claim after the customer reached out to them regarding the issue. It seems like ShipInsure is happily accepting insurance premiums but once issues arise, they do not want to fulfill their part of paying by automatically marking claims as fraud to deny them and ignoring emails. The customers also sent in evidence of their damaged items and both of these customers experienced these shipping issues for the first time so it is extremely unlikely that these claims were fraudulent.
Jan. 27, 2025
Zero response to inquires and virtually no customer support makes this app a severe challenge. The app works, but is completely non-customizable. You cannot change the amount charged, you cannot change the refund or replace options. The only saving grace is that they actually pay out when claims are made. If replacements are requested though, you will probably lose money compared to a refund if you offer free shipping, and there is no way to turn this off.
Jan. 10, 2025
Wyatt Branch guaranteed us a $100 gift card (which previous employee Yaz Nuri did not send to us) and never received it. He promised an additional $50 for using their app and once set up, he didn't send it again. This app seems like a scam!
Hi Island by Koa Nani Team, Thanks for bringing this to our attention. We understand how disappointing it is when expectations aren’t met. That said, we’ve double-checked and can confirm both gift cards were sent as promised. If you’re having trouble locating them, we’re happy to help. Just reach out to us at [email protected] and we’ll make sure everything gets resolved. - The ShipInsure Team
Nov. 9, 2024
Support doesn’t respond to emails. Takes forever to get paid on claims and get this, they want to give you a bill credit for payment instead of paying the claims back to you. If the support would be more attentive I would be inclined to use their service but it’s a deal breaker when I email them 3-4 times and don’t ever receive a response.
Nov. 7, 2024
At first, everything seemed promising—the product does work, but it has its limitations. I can’t set my own pricing without contacting them directly, and even then, it takes weeks for any changes to be made. Their support team completely disappeared after I asked basic questions, like why we were getting charged on our credit card and how their business model actually works. We’re being billed thousands and receiving reimbursements, but it’s all confusing, and we’re left without clear answers on how the whole process functions.
July 1, 2024
The support from this app is just terrible! Poor customer service, they don't respond to you after eamiling them several times, but they'll respond fast when they get reported to shopify. I've had the app on my store for over a month now and it has yet to be set up correctly. Support is pretty much non existant now. Will definitely look into another app cuz nobody has time to deal with all this nonsense.
Dec. 16, 2021
Would mark it zero stars if I could. App causes variants to not work with certain themes in shopify and their support was zero... Been a couple weeks and still no reply other than wanting to know what I removed the app.