ShipInsure Shipping Protection
Give customers the option for a protected checkout experience
Rating
4.5
feedback
56
chart
#1,339
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
11%
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Less than a day
0%
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Less than a month
16%
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Less than a year
59%
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More than a year
11%
Reviews Summary
The reviews for the ShipInsure Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include quick turnaround time, friendly service, easy integration into Shopify platforms, excellent support from the team, and seamless setup process. Users also appreciate the added layer of shipping protection for their customers and the efficiency in handling claims. On the other hand, negative feedback revolves around issues such as fraudulent activity on websites, lack of responsiveness from customer support, challenges in customization, and discrepancies in coverage for international shipments. Some users also mentioned difficulties with refunds and denied claims, as well as concerns about the app causing problems with variants in certain Shopify themes.
Highlights
Review RSS Feed
All reviews
April 6, 2026
We have enjoyed working with the ShipInsure team to offer this protection for our customers! They offered great support and communication as we were getting launched and have been available anytime we have a question or need support. Our customers appreciate us offering this and feel like they can have peace of mind when they order from our store. We highly recommend ShipInsure!
April 3, 2026
Painless implementation. Claims are processed quickly. Great company and people to work with. Very collaborative and open to feedback that often leads to product enhancements. They don't just tell you they will put something on the roadmap - they deliver!
April 3, 2026
After vetting several of the top shipping protection platforms, we decided to go with ShipInsure due to the customizable nature of the protection, and it has far surpassed our expectations. Every business is unique, and it only makes sense to get the coverage that matters to your business rather than a one-size-fits-all solution. This is where ShipInsure really stood out. In addition, the team has constantly demonstrated a great partnership at every step, from implementation through ongoing support and issue resolution. What is abundantly clear is their focus on the customers' pain points and needs, which are factored into new features and product launches. David, Noah, Morgan and everyone else with whom we've interacted have been amazingly helpful, and we look forward to our continued partnership. If you're looking for shipping protection and more, I highly recommend giving ShipInsure a go.
Feb. 8, 2026
This app is causing fraudulent activity on my website. Criminals are utilizing it to test credit card information and in turn I’m being charged for the cancellations/refunds. Either the app or Shopify need to add parameters to prevent this for now I have uninstalled the app.
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