ShipInsure Shipping Protection
The reviews are overwhelmingly positive, with most merchants praising ShipInsure for easy onboarding, seamless Shopify integration, and strong customization options. Many reviewers highlight the responsiveness and helpfulness of the team, often naming specific staff members and describing support as fast, proactive, and collaborative. Merchants also appreciate that claims are simple to file, often resolved quickly, and that the app reduces customer service workload by letting customers handle shipping protection and claims themselves. Several reviews mention business benefits such as improved customer confidence, fewer shipping-related headaches, smoother operations, and even additional revenue or a strong return on investment. The negative feedback is much smaller in volume but important. A few reviewers report serious issues around fraud or suspicious activity, including claims that the app was exploited for test transactions or that leftover app content caused problems after uninstalling. Others criticize support responsiveness, slow claim payouts, limited customization in certain areas, and claim denials or inconsistent handling of damaged-item claims. There are also complaints about billing or promised incentives not being delivered. Overall, the sentiment is strongly favorable, but the negative reviews suggest that merchants want more reliable fraud prevention, clearer claims handling, and consistently responsive support.
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We have been a Shipinsure customer for 2 years and we LOVE them! The app is super easy to install and our customers love the added confidence they get knowing their orders are covered and, on the rare occasion we have submitted claims, they were handled immediately which ensured the best possible customer experience for our customers - something that's really important to us and that we are known for. The Shipinsure team is always super responsive and knowledgeable and our Account Manager, Lexi is the BEST!
ShipInsure is top tier: from onboarding, customization, claims, and check-ins, their team is super responsive and helpful. I wanted to customize the widget in our cart so that it was abundantly obvious ShipInsure was optional. Despite this being a bit of an unusual request, they implemented all our requested changes and we are still at the top end of adoption rate for their benchmarks. They've also been super open to feedback and input on improving the platform and insights for future offers. If you're a growing brand looking for an excellent way to improve customer experience and reduce the inevitable losses from USPS losing your packages, ShipInsure is a no-brainer.
After being with one of ShipInsure's competitors for a few years, we made the switch earlier this year to ShipInsure, which has provided some much needed flexibility and customization capabilities we did not have with our previous solution. They are very attentive to our needs, timely in their response time, and very easy to work with. We are impressed!
We’ve had a great experience with ShipInsure. It’s easy to use, reliable, and has helped simplify our shipping process. One of the biggest benefits for us is that it has significantly reduced the back-and-forth between our operations team and customers when it comes to shipping issues. It makes the process smoother for everyone and saves our team valuable time. Overall, we’re very happy with ShipInsure and would definitely recommend it to other businesses.
It’s been great working with the ShipInsure team to offer this added protection to our customers. The support and communication throughout the launch were excellent, and the team has always been available whenever we’ve had questions. What is amazing too is that it’s genuine insurance: if an order goes missing, there is reimbursement for the product’s full retail value, rather than simply its cost value. Our customers appreciate the added peace of mind, and we also love how the service helps encourage repeat purchases. Highly recommended.
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