ShipInsure Shipping Protection
Shipping Insurance & Package Protection Shopify App
Rating
4.5
feedback
24
chart
#1,034
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
8%
-
Less than a month
12%
-
Less than a year
75%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are quite mixed. On the positive side, many users praise the app for its ease of integration, responsive customer service, and effectiveness in handling claims and shipping insurance. Customers appreciate the quick resolution of issues, simplicity of setup, and the peace of mind it provides for lost or damaged packages. The app is also commended for its ability to save money and streamline the claims process. However, on the negative side, there are complaints about poor customer service, particularly in terms of slow response times and lack of coverage for certain aspects like international shipments and shipping + taxes for customers. Some users also faced issues with app compatibility with specific themes on Shopify.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 1, 2024
The support from this app is just terrible! Poor customer service, they don't respond to you after eamiling them several times, but they'll respond fast when they get reported to shopify. I've had the app on my store for over a month now and it has yet to be set up correctly. Support is pretty much non existant now. Will definitely look into another app cuz nobody has time to deal with all this nonsense.
May 15, 2024
Easy to integrate. Great purchase rate. No issues at all. Overall great service to provide your customers
April 2, 2024
Fantastic responsiveness from support (specifically Noah). Very happy with the utility their service provides as well. Highly recommend.
March 1, 2024
Very good communication with everyone we have spoken to. The onboarding process was by far the simplest, and quickest yet.
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