ShipInsure Shipping Protection
Shipping Insurance & Package Protection Shopify App
Rating
3.3
feedback
35
chart
#2,756
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
14%
-
Less than a day
6%
-
Less than a month
17%
-
Less than a year
57%
-
More than a year
3%
Reviews Summary
The reviews for ShipInsure are mixed, with both positive and negative feedback from users. Positive aspects of the app include its effectiveness in handling package protection and claims, saving time for merchants, and providing responsive customer support. Users appreciate the seamless integration, reduction in shipping issues, and the ease of filing claims. However, negative reviews highlight issues such as non-responsiveness from customer support, lack of customization options, delays in claim payments, and confusion regarding billing and business processes. Some users also mentioned unmet promises and concerns about the app's functionality and coverage for international shipments.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 7, 2025
Noah's support made this a great experience. It's a big relief to know that our customers with shipping issues are getting a great experience.
March 8, 2025
It doesn't work at all, they only take data from the store and don't give anything
Feb. 18, 2025
We thought installing this app would be best for business since it could help resolve any shipping issues that customers may face. Unfortunately this was not the case. We had two customers reach out regarding shipping issues their orders because ShipInsure did not fulfill their role of properly protecting the packages from issues. One customer explained how their damaged item claim was initially approved and then a few days later, ShipInsure implied "oopsie, nevermind" and denied their claim. How does a claim get approved and then denied... this is not take backsies. To add, they have already refunded this customer which means us as the small business has suffered a loss. Another customer said that their claim was not even properly reviewed as the claim was automatically closed right after submitting. They did provided all of the requested documentation such as photos of the damaged items. ShipInsure denied the customer's claim after the customer reached out to them regarding the issue. It seems like ShipInsure is happily accepting insurance premiums but once issues arise, they do not want to fulfill their part of paying by automatically marking claims as fraud to deny them and ignoring emails. The customers also sent in evidence of their damaged items and both of these customers experienced these shipping issues for the first time so it is extremely unlikely that these claims were fraudulent.
Jan. 27, 2025
Zero response to inquires and virtually no customer support makes this app a severe challenge. The app works, but is completely non-customizable. You cannot change the amount charged, you cannot change the refund or replace options. The only saving grace is that they actually pay out when claims are made. If replacements are requested though, you will probably lose money compared to a refund if you offer free shipping, and there is no way to turn this off.
Jan. 10, 2025
Wyatt Branch guaranteed us a $100 gift card (which previous employee Yaz Nuri did not send to us) and never received it. He promised an additional $50 for using their app and once set up, he didn't send it again. This app seems like a scam!
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