ShipInsure Shipping Protection
Give customers the option for a protected checkout experience
Rating
4.6
feedback
59
chart
#1,226
All reviews
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Aug. 21, 2025
Super fast. Super easy. Protects orders. No cost to our business. Wish I had come up with this idea! These guys are geniuses for coming up with this!
July 9, 2025
Can’t say enough good things about ShipInsure. Noah and the team are top-tier, super easy to work with, always on it, and they genuinely care. It’s rare to find a partner that feels like an extension of your team, but that’s exactly what they’ve been for us. Setup was a breeze, support is lightning fast, and it’s been a big win for both our ops and our customers. We’ve had way fewer headaches on the shipping side, and our customers love having that extra layer of protection. If you’re on the fence, just go for it, you’ll be glad you did.
May 30, 2025
Fantastic App & Outstanding Support! We've been using ShipInsured for 30+ days and it's been a game changer for our Shopify store. The app integrates seamlessly with our existing workflow and provides us with peace of mind by automatically insuring our shipments. Claims are easy to file and the process is fast—no complicated forms or endless follow-ups. Their customer support team is incredibly responsive and helpful whenever we've had questions. Highly recommended for any e-commerce business looking to protect shipments and streamline their operations. A must-have tool in our fulfillment process!
Aug. 21, 2025
Update: We experienced a strange issue after uninstalling this app from our Shopify store, a bot exploited leftover app content (even though the app was removed) to run test transactions using stolen credit cards. A few $1 purchases went through for ShipInsure, resulting in chargebacks and fees for us. However, I want to emphasize this: the developers responded immediately, took full responsibility, and explained that this was a rare anomaly. They’ve since fixed the underlying issue, ensured our store was fully disconnected, and even reimbursed us for the chargeback fees. Their support was honest, attentive, and personal – even after we had removed the app. Now that the problem is resolved, I’m back to recommending this app. It’s a solid solution for merchants who want to add insurance options to their shipments, especially for higher-value items and orders. It also gives peace of mind to customers while offering a potential extra revenue stream for the store. Great app, and great people behind it. Thank you for your great service!
May 16, 2025
We haven't had any major issues, tons of packages have been replaced or refunded, and the revenue share is basically free money.
May 13, 2025
Noah & Drew are great! Very informative and mostly clear and easy to talk to.
May 9, 2025
ShipInsure has been a breeze to install and the team has been excellent to work with, providing numerous solutions for how the service appears in our Cart and Checkout. The service works as intended and has been greatly helpful for many of our customers.
April 29, 2025
Excited to use ShipInsure. Handling claims has always been a nightmare. Onboarding incredibly smooth. Noah is awesome.
April 21, 2025
ShipInsure has completely transformed the way we handle shipping protection for our ecom business. Their easy integration, transparent pricing, and excellent customer support have made the entire process effortless. It's rare to find a solution that not only boosts our customers confidence but also helps streamline backend operations. Shipinsure does both, with EASE. Highly recommended for any brand looking to add real value to the post-purchase experience!
April 7, 2025
Noah's support made this a great experience. It's a big relief to know that our customers with shipping issues are getting a great experience.
March 8, 2025
It doesn't work at all, they only take data from the store and don't give anything
Hi SemilacUSA Team, We’re sorry to hear this and understand how frustrating your experience must have been. To clarify, we don’t collect data without delivering value. Our platform is designed to help brands reduce support load and protect revenue, not take from them. If setup didn’t go as expected, we’d be happy to handle the full implementation at no cost. You can reach us anytime at [email protected]. We’re here to help. - The ShipInsure Team
Feb. 18, 2025
We thought installing this app would be best for business since it could help resolve any shipping issues that customers may face. Unfortunately this was not the case. We had two customers reach out regarding shipping issues their orders because ShipInsure did not fulfill their role of properly protecting the packages from issues. One customer explained how their damaged item claim was initially approved and then a few days later, ShipInsure implied "oopsie, nevermind" and denied their claim. How does a claim get approved and then denied... this is not take backsies. To add, they have already refunded this customer which means us as the small business has suffered a loss. Another customer said that their claim was not even properly reviewed as the claim was automatically closed right after submitting. They did provided all of the requested documentation such as photos of the damaged items. ShipInsure denied the customer's claim after the customer reached out to them regarding the issue. It seems like ShipInsure is happily accepting insurance premiums but once issues arise, they do not want to fulfill their part of paying by automatically marking claims as fraud to deny them and ignoring emails. The customers also sent in evidence of their damaged items and both of these customers experienced these shipping issues for the first time so it is extremely unlikely that these claims were fraudulent.
Jan. 27, 2025
Zero response to inquires and virtually no customer support makes this app a severe challenge. The app works, but is completely non-customizable. You cannot change the amount charged, you cannot change the refund or replace options. The only saving grace is that they actually pay out when claims are made. If replacements are requested though, you will probably lose money compared to a refund if you offer free shipping, and there is no way to turn this off.
Jan. 10, 2025
Wyatt Branch guaranteed us a $100 gift card (which previous employee Yaz Nuri did not send to us) and never received it. He promised an additional $50 for using their app and once set up, he didn't send it again. This app seems like a scam!
Hi Island by Koa Nani Team, Thanks for bringing this to our attention. We understand how disappointing it is when expectations aren’t met. That said, we’ve double-checked and can confirm both gift cards were sent as promised. If you’re having trouble locating them, we’re happy to help. Just reach out to us at [email protected] and we’ll make sure everything gets resolved. - The ShipInsure Team
Dec. 3, 2024
Using ShipInsure for package protection has been a game changer! I used to spend a lot of time on the phone or over email contacting different shipping companies regarding lost packages, but now customers are able to file a claim on their own for their missing packages. This has saved me so much time and the customers are happier receiving a resolution in a timely manner. If I ever have any issues, I just send an email and I receive a reply back.
Nov. 9, 2024
Support doesn’t respond to emails. Takes forever to get paid on claims and get this, they want to give you a bill credit for payment instead of paying the claims back to you. If the support would be more attentive I would be inclined to use their service but it’s a deal breaker when I email them 3-4 times and don’t ever receive a response.
Nov. 7, 2024
At first, everything seemed promising—the product does work, but it has its limitations. I can’t set my own pricing without contacting them directly, and even then, it takes weeks for any changes to be made. Their support team completely disappeared after I asked basic questions, like why we were getting charged on our credit card and how their business model actually works. We’re being billed thousands and receiving reimbursements, but it’s all confusing, and we’re left without clear answers on how the whole process functions.
Sept. 12, 2024
We used to spend hours each week dealing with carrier claims. ShipInsure has allowed us to avoid this entirely and is also making us money. I'm very happy with this app.