ShipMonk | Order Fulfillment

Aug. 9, 2023

I now have 2 accounts with Shipmonk and they have been great overall! Just opened my 2nd account with them and Joan in the onboarding team was exemplary! She really went above and beyond to get our store live quickly as we immediately had several orders that had to be fulfilled quickly! Enzo also jumped in and was great but Joan really stuck with us and made sure we could get set up fast!

July 26, 2023

Matt was extremely helpful in helping us transfer a handful of skus from one account to another. He was very thorough in his communication and was able to answer all the questions we had.

July 14, 2023

Great customer service. We've used them for several companies. Everything is transparent and integrates pretty easily. Any hiccups are responded to promptly.

July 11, 2023

We've worked with many fulfillment partners over the years. Shipmonk is one of the best platforms we've used and it is constantly improving. Their support is also one of the best we've experienced. Recent expansion has put a slight strain on their team, as we've cycled through several "Happiness Engineers" in the past year, but they do their best and response time remains quite fast. Their MonkProtect service has been a real game changer for us, allowing us to handle shipping and fulfillment claims with basically no friction: it's a win for our customers and for us.

July 6, 2023

Honestly the transition to a 3PL was not easy nor quick. However since we found Shipmonk we felt confident Shipmonk could take us to the next level as far as of fulfillment and storage. Our Happiness Engineer is amazing, she's trustworthy, she assist us with any issues that may arise. I'm happy to say the communication we have developed is hard to find. In the beginning we would meet weekly until we got the hang of things, then monthly to now only if needed. Their SOPs are within regular expectations, nothing crazy or out of this world. I would definitely recommend using their services, I do recommend to do some research and ask as many questions, so there are no unmet expectations or surprises.

July 3, 2023

Everything about them is amazing! From my first sales call, to every onboarding call since, Shipmonk has been the most seamless and comforting aspect of my journey in e-commerce. They are kind, helpful, and extremely knowledgeable, and they always put me at ease. I always look forward to calls with Shipmonk reps (Shoutout to Pascalle and Charli) because I know they'll always be able to help me get my stuff sorted out especially when it seems a bit overwhelming. Can't recommend them enough!

June 29, 2023

My onboarding associate, Katie was excellent. She was knowledgeable about all the processes, patient with all my questions, and thoughtfully thought through my questions to provide solutions to my issues.

June 28, 2023

Our onboarding rep, David Lowthorp, went above and beyond for us. During a chaotic time for our company - my first time using a 3PL and also our company getting ready to launch - David made sure everything on the Shipmonk side of things was seamless...he actually made it fun! I was a bit daunted by the process, but having him walk me through it, at times, step-by-step, and at all hours of the day, made things incredibly manageable and made me confident in my ability to manage future inventory deliveries and confident in our companies ability to provide a swift delivery and excellent experience to our customers. I couldn't be happier with the onboarding experience at Shipmonk, and specifically, David. If it's any indication of whats to come I know we are in excellent hands and made the right choice with this 3PL. I will definitely be recommending them to all of my friends and colleagues in need of one.

June 26, 2023

ShipMonk has been fantastic at providing fast an accurate order fulfillment for our team. We appreciate their customer service department's quick attention to our questions as they arise. We also are happy with their special projects team's help in kitting items and processing SKU transfers. They are fast and efficient. Thank you ShipMonk!

June 23, 2023

transitioning to a warehouse from in house fulfillment was a really huge step for my business. searched for a long time to find the right fulfillment center that checked all the boxes for Wild Woods. initially it was a huge learning curve for me - im not very tech savvy so some of the onboarding process was challenging for me to understand. luckily I was able to contact a shipmonk team member very easily every time I would call in. they answered all of my questions, screen-shared with me, & walked me through certain processes I didnt full understand. recently we have decided to sell on amazon, and I was worried it was going to be a really difficult process to have our invnentory split between shipmonk and FBA but after speaking with customer service at shipmonk they explained everything and the process is really quite easy. shipmonk is familiar with amazons receiving guidelines and all I have to do is submit an order and add to the notes that its going to an amazon warehouse and they literally take care of the rest. I am really impressed!! matthew scherer has helped me immensley, he is very in depth when explaining things- always gets back to me right away with email and has just been a blessing in helping me anytime I have needed it! amanda jones, & sarah box have also been a huge help in various requests I have called in about. I am really happy with our choice to go with shipmonk. now that I understand the system on a better level, everything is easier and more fluid. thanks guys!

June 21, 2023

The team, answered all my questions kindly and easily. Instructions were clear they were easy to reach, and above all provided me with the best experience in 3PL industry unlike any other. Thank you once again Katie for your professionalism and kindness

June 15, 2023

My experience with Joan was fantastic. Answered all my questions and made the onboarding process smooth and really easy.

June 15, 2023

My experience with Avi as our Onboarding Expert for the Shipmonk was nothing short of exceptional. From our very first interaction, Avi demonstrated a unique blend of professionalism, knowledge, and interpersonal skills that made the entire onboarding process seamless and enjoyable. Avi's in-depth understanding of the Shipmonk platform and its integration with Shopify is truly impressive. He possesses a granular understanding of the platform's features and capabilities, and he was able to translate this knowledge into simple, easy-to-understand terms for our team. As a result, we were able to get up and running on the platform quickly and efficiently.

June 14, 2023

Props to DAVID! he´s been more than awesome, great onboarding process ;) super helpfull even in areas that were not his

June 12, 2023

I recently started with ShipMonk for my e-commerce fulfillment needs, and I was very impressed with the onboarding experience. The ShipMonk team was very helpful and responsive, and they made the process of setting up my account and getting my products into their fulfillment centers very smooth. The onboarding process begins with a comprehensive overview of ShipMonk's services and features. This is followed by a series of hands-on workshops where you learn how to use ShipMonk's software platform to manage your inventory, process orders, and ship products to your customers. I found the workshops to be very informative and helpful. The ShipMonk team was always available to answer my questions, and they were patient and understanding when I didn't understand something.

June 1, 2023

As a large subscription box business, our 3PL needs can vary greatly and often require a deep level of understanding of the fulfillment process. Fernanda, our Shipmonk support representative, has been invaluable in suiting our business needs. The knowledge and background that she brings to our team makes a night-and-day positive impact on our 3PL experience.

May 31, 2023

I have had absolutely amazing experience with ShipMonks' onboarding team. I am not a technical savvy and it was not easy for me to integrate the Shopify and other online stores. But their team provided outstanding support and help, immediate response. If your assistant will be Mr. Fernando Acuna - you are the luckiest person and you are at trustworthy hands who will lead, help, and support you as long as you need him. Good luck!

May 31, 2023

Shipmonk customer service is second to none. With no previous experience in logistics I was a little concerned with how the process may turn out, but their customer service have had prompt answers to any concerns. Wether by email or phone, there is always a kind someone on hand to help! Thank you, Shipmonk

May 30, 2023

Shipmonk has been an amazing partner with us for the past few years. They continue to develop and improve upon both their WMS and on-the ground operations and take our concerns seriously. Highly recommend

May 19, 2023

Such a wonderful experience in my onboarding with the team at Shipmonk! They made sure that all my questions were answered and promptly. I recommend them for any e-commerce platform.