ShipperHQ: Shipping & Checkout
No-Code Shipping & Checkout Optimization App for Shopify
Rating
4.5
feedback
64
chart
#1,038
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
6%
-
Less than a year
52%
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More than a year
41%
Reviews Summary
Shipper HQ is highly praised for its powerful and flexible shipping calculation capabilities, as well as its exceptional customer support. Users appreciate the ease of setting up the app by following the help documentation and the quick assistance provided by the support team. Positive themes include the app's customization options, user-friendly interface, and the ability to handle complex shipping requirements. However, there are some negative reviews mentioning difficulties in canceling subscriptions and occasional issues with support consistency. Overall, Shipper HQ is recommended for e-commerce businesses looking for comprehensive shipping solutions and reliable customer service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 7, 2025
I would give more stars if I could. Shipper HQ is both an incredibly powerful and flexible app for calculating shipping and delivery costs, their support is the absolute best I've seen. You can not go wrong with this product and the team that backs it up!!! To speak to the reviews that indicate a steep learning curve - first, I would say that it can appear intimidating, but if you take a breath and follow the steps in the help docs one by one, it's quite easy to set up. AND if you get stuck, that's when their service can really be helpful in figuring out what you missed (I speak from experience. Every problem I've had has been something I missed that was right there. They never make me feel badly about it, but just solve my problem) As to shopify and shipper HQ, I can speak to that too, because I used Shipper HQ on a different platform previously, and that platform would record any errors in going through shipping. Shopify doesn't do that, and I would put that on shopify not shipper HQ. Regardless of the lack of error codes from the website, Shipper HQ has helped me out of TWO jams that I got myself in, and in WAY under 24 hours too!! Don't listen to the negative reviews. They don't represent what this company stands for, (which should be obvious based on the responses from the App team.)
Feb. 19, 2025
Anthony Cantabrana provided exceptional customer service! He was incredibly helpful, answered all my questions thoroughly, and was always available to take my calls. His support made the entire process smooth and stress-free. Even though we didnt end up using the app it was Five-star service—I truly appreciate his help!
We really appreciate you taking the time to share this! Anthony is a rockstar, and we’re so glad he could make the process easy for you. Even though you didn’t end up using ShipperHQ, it means a lot to hear that you had a five-star experience with our team. If you ever need shipping support down the road, we’d love to help. Wishing you all the best!
Sept. 6, 2024
Thank you for the 5-star rating! We're so glad to know ShipperHQ is hitting the mark for you. If there's ever anything we can do to make your experience even better, don't hesitate to reach out.
July 28, 2024
Do not trust - they avoid cancelling your subscription despite following their cancellation procedure. I tried subscribing to ShippeHQ for my store which wasn't suitable for us. We claimed the 15 day trial and almost immediately tried cancelling by contacting the app's support to cancel the plan, as per their instructions for their app. Anthony Cantabrana advised I should fill out a form here (https://docs.shipperhq.com/subscription/#Close_or_Cancel_Subscription) which directs you to this page (https://docs.shipperhq.com/cancel-subcription/) which states "Please contact CustomerSuccess@ShipperHQ.com at least 3 days prior to the next bill date to request cancellation. A team member will reach out to you within one business day to confirm your cancellation." We followed these instructions and have still been charged. I have emails proving my correspondence. App in question: ShipperHQ: All-In-One Solution If you want an app which is a pain to cancel, this is the no.1 winner in my opinion.
We really messed up, and we’re genuinely sorry about that. We understand how frustrating this must be. Here’s what happened: You should’ve received confirmation that we got your cancellation instructions, and we should’ve ensured your account was canceled smoothly. We’re working on improving our processes to prevent this in the future. Thank you for your patience as we get things sorted out.
June 17, 2024
Great app, Jeremy was very helpful in our migration from our previous platform to our new Shopify site.
Thanks for the great review! We’re so glad Jeremy could make your migration to Shopify smooth. If you ever need a hand down the road, we’re here for you. Wishing you all the best on your new platform!
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