ShipperHQ: All‑In‑One Solution
ShipperHQ - Accurate Shipping Rates at Checkout for Shopify
Rating
4.6
feedback
62
chart
#1,631
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
5%
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Less than a year
56%
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More than a year
37%
Reviews Summary
ShipperHQ is a shipping app that has received a mix of positive and negative reviews from users. On the positive side, users appreciate the app's customization options, ease of use for offering shipping options via multiple carriers, and the helpful support team. Many users highlighted the excellent customer service provided by specific team members who were responsive and knowledgeable. Additionally, ShipperHQ was praised for its ability to handle complex shipping scenarios, such as managing different types of shipping and offering accurate shipping cost calculations. However, on the negative side, some users reported difficulties in canceling their subscriptions despite following the app's cancellation procedure. There were also complaints about the steep learning curve of the app, issues with customer support, and instances where the app stopped working, leading to revenue losses for the users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 28, 2024
Do not trust - they avoid cancelling your subscription despite following their cancellation procedure. I tried subscribing to ShippeHQ for my store which wasn't suitable for us. We claimed the 15 day trial and almost immediately tried cancelling by contacting the app's support to cancel the plan, as per their instructions for their app. Anthony Cantabrana advised I should fill out a form here (https://docs.shipperhq.com/subscription/#Close_or_Cancel_Subscription) which directs you to this page (https://docs.shipperhq.com/cancel-subcription/) which states "Please contact [email protected] at least 3 days prior to the next bill date to request cancellation. A team member will reach out to you within one business day to confirm your cancellation." We followed these instructions and have still been charged. I have emails proving my correspondence. App in question: ShipperHQ: All-In-One Solution If you want an app which is a pain to cancel, this is the no.1 winner in my opinion.
We really messed up, and we’re genuinely sorry about that. We understand how frustrating this must be. Here’s what happened: You should’ve received confirmation that we got your cancellation instructions, and we should’ve ensured your account was canceled smoothly. We’re working on improving our processes to prevent this in the future. Thank you for your patience as we get things sorted out.
June 17, 2024
Great app, Jeremy was very helpful in our migration from our previous platform to our new Shopify site.
March 22, 2024
Lots of options for customization, and an easy solution for offering shipping options via multiple carriers. Their support team gets things done if you need assistance as well. Thanks ShipperHQ for helping us get things all sorted out as we move over to Shopify!
Thank you for the positive feedback! We're thrilled to hear you're enjoying ShipperHQ on Shopify. Your success is what motivates us! Looking forward to supporting your shipping journey.
Feb. 29, 2024
Not only is this a great shipping app with endless options and customizations, but their customer service goes above and beyond. There is a learning curve with ShipperHQ for sure, but Ryan Monk is always so helpful and responds quickly with any of my questions or confusions, takes the time to walk me through the steps and teach me, or even better will just go in there and make the adjustments for me. Thanks Ryan!
Glad to hear it! Big thanks for the kind words about our app and Ryan's standout support.
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