ShipperHQ: All‑In‑One Solution
ShipperHQ - Shipping Rates and Experience at Checkout
Rating
4.9
feedback
60
chart
#1,020
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
7%
-
Less than a year
53%
-
More than a year
38%
Reviews Summary
ShipperHQ is highly praised for its extensive customization options, user-friendly interface, and excellent customer support. Merchants appreciate the ability to offer shipping options from multiple carriers and the ease of setting up complex shipping rules. The support team, particularly individuals like Ryan, James, and Lewis, is commended for being responsive, helpful, and going above and beyond to assist users. The app is described as a game-changer for e-commerce businesses, streamlining the shipping process, enhancing customer satisfaction, and ultimately boosting sales. However, some users mention a steep learning curve and issues with the app's functionality, leading to lost revenue and dissatisfaction. Poor customer support experiences are also highlighted in a few reviews, with users expressing frustration over login issues, lack of refunds, and unhelpful responses.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 17, 2024
Great app, Jeremy was very helpful in our migration from our previous platform to our new Shopify site.
March 22, 2024
Lots of options for customization, and an easy solution for offering shipping options via multiple carriers. Their support team gets things done if you need assistance as well. Thanks ShipperHQ for helping us get things all sorted out as we move over to Shopify!
Thank you for the positive feedback! We're thrilled to hear you're enjoying ShipperHQ on Shopify. Your success is what motivates us! Looking forward to supporting your shipping journey.
Feb. 29, 2024
Not only is this a great shipping app with endless options and customizations, but their customer service goes above and beyond. There is a learning curve with ShipperHQ for sure, but Ryan Monk is always so helpful and responds quickly with any of my questions or confusions, takes the time to walk me through the steps and teach me, or even better will just go in there and make the adjustments for me. Thanks Ryan!
Glad to hear it! Big thanks for the kind words about our app and Ryan's standout support.
Feb. 29, 2024
The shipper HQ rate is great for our store with 2 origins plus all the table rates needed. It is fairly easy to use once you read the instruction page. The onboarding team is great. We used it for 1 week now. Everything looks good so far.
That's fantastic to hear! We're thrilled that ShipperHQ is streamlining your multi-origin and table rate shipping needs. Our team is always here to ensure your continued success and ease of use.
Feb. 29, 2024
We use this App for two different Stores and absolutely love the customizability and user friendly interface. I highly recommend this App for someone who has unique items to ship both Domestic and International!!!
Thrilled to hear you love ShipperHQ for its customizability and ease of use. Thanks for the high recommendation!
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