ShipZip Shipping Rates & Rules
The reviews are overwhelmingly positive, with users consistently praising the app’s ability to handle complex shipping and delivery rules, postcode-based rates, multiple locations, remote areas, and other advanced checkout scenarios. Many merchants say it is flexible, comprehensive, easy to configure once set up, and reliable for stores with non-standard shipping needs. A major strength highlighted throughout is the support team: reviewers repeatedly mention fast responses, knowledgeable staff, helpful troubleshooting, and hands-on assistance through chat, calls, and even direct setup help. Several reviewers specifically note that support goes above and beyond, resolves issues quickly, and sometimes even extends functionality or customizes solutions to fit their business. The main negative feedback is limited, but a few reviews suggest the app can feel complex or difficult to set up at first, especially for unusual shipping scenarios. Some users mention wanting more UI customization or additional options in certain areas, and a few imply that the app is best used with support guidance rather than entirely self-serve. Overall, however, the negative comments are minor compared with the strong praise for functionality, responsiveness, and the team’s willingness to solve problems quickly and professionally.
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ShipZip handles delivery rules nothing else could, and the team backs it up We sell bulk landscaping materials and our delivery logic is very specific: each material travels on its own truck, a load caps at 8 m³, quantities are per cubic metre, one product only gets charged when it ships on its own, and we run three postcode zones at different base rates. ShipZip is the only app we found flexible enough to express all of that. Our development team built the rule set ourselves — around 30 SKUs across three zones with per-SKU quantity tiers and rate modifiers on top — and the numbers come out right at checkout every time. Where the Cirkle Studio team earned the five stars is everything the app can't yet do on its own. Zone duplication isn't available in the interface, so Sid duplicated our three zones (with rates) for us, which is what let us build and test a new configuration and then transition the store onto it with no downtime and no risk to live orders. Rate modifiers were specified across every per-product rule in all three zones, and they helped us clean up a checkout labelling detail straight after. Same-day responses throughout, and clear about what the app could and couldn't do rather than talking us into a setup that wouldn't hold. One wish for the roadmap: zone duplication and bulk import/export of rates in the app itself. That's the only genuinely manual part of running a setup this size, and right now it depends on support doing it for you. Highly recommended if your shipping rules are more complicated than weight brackets.
Excellent app that does exactly what we need. We've been using it to manage complex UK shipping rates based on postcodes, and it works really well. We recently contacted support about a postcode-matching issue, and the team responded quickly, identified the problem and resolved it efficiently. They were knowledgeable, helpful and a pleasure to deal with. Great functionality backed by excellent customer support. Highly recommended!
Easy to use and great support - thank you for the help. Would not hesitate to recommend
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