ShipZip Shipping Rates & Rules

Fantastic support. We have a slightly different Shopify setup with multiple inventory locations and the team took the time to understand exactly how our business operates. They explained the limitations clearly, tested different options, and found a workable solution for us. Ankit was incredibly helpful throughout the process and never rushed the conversation. We contacted ShipZip support before and have always had the same great experience. Responsive, knowledgeable, and genuinely focused on helping. Highly recommend both the app and the support team.

ShipZip has been flexible enough to handle our unusually complex combination of shipping, local delivery, store pickup, scheduling, and warm-weather product surcharges. The support has been exceptional. @Manoj, @Swati, and @Dhruv have all been responsive, patient, and easy to understand. Manoj and Swati helped us configure and refine several important details, and Dhruv quickly located our open technical ticket and gave us a clear update. Their persistence and personal attention have made a complicated Shopify migration much easier. Highly recommended for both the app’s flexibility and the team behind it!

Customer service is great, they always respond quickly on the chat when I need any assistance. App seems to be very versatile and has a lot of features. Great value for the price. Definitely recommend

support is very good

This is a great app, with heaps of features and terrific support.

The app allows for some fairly complex shipping structuring and does exactly what it is supposed to. When we were having an issue with capturing a particular data-point, the development team went above and beyond with a quick reply and even extended app functionality to accommodate our request. Highly recommended if you need something more complex than the out-of-the-box shipping solution offered. Especially if you want an app that you know is actively supported.

Customer support rocks !!!!

It's really a good experience to have this app on my store. Love it!

Great app with lots of options for different rules at checkout and super fast response from help. Love it.

Amazing service! Truly professional, incredibly thorough, and always on time. Highly recommended!

Excellent Support and Great App We have been using this app to manage our shipping rates, and it has been very helpful for our business requirements. The support team went above and beyond in helping us resolve some complex shipping cost issues. A special thanks to Ankit, who was extremely professional, responsive, and patient throughout the process. He worked closely with us, provided all possible solutions, and ensured that our shipping setup was working exactly as needed. The level of customer support we received was outstanding, and the team's dedication to solving our issues made a significant difference. Thank you, Ankit, and the entire team, for your excellent service and support. Highly recommended!

works great so far, support getting it setup was exceptional!

This is easily one of the best shipping and delivery apps available on the Shopify App Store. Beyond the great features, their customer support is outstanding and makes the entire process seamless. Thank you to the team for all your hard work!

The team at ShipZip are amazing! They’re always willing to assist and consistently go above and beyond to ensure any issues are resolved quickly and professionally. No request is ever too difficult, and everything is handled with great communication and attention to detail. What really stands out is how fast and efficient the team is while still maintaining such a high level of service. It’s rare to find a company that combines reliability, responsiveness, and genuine care for their customers so well. Highly recommend ShipZip to anyone looking for a dependable and supportive team to work with!

What sets this app apart is the support team - super effective, efficient and very willing to ensure you are getting the most out of the app. Much appreciated! Dhruv was fabulous today!

It is definitely a complex system to start out on, but the help line is efficient and quick in solving issues!