All reviews

Rating Breakdown

  • 5
    100% (406 ratings)
  • 4
    0% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (2 ratings)

Reviews with Text

  • 96% (395)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 8, 2025

Great app and above all, excellent support !

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 18, 2025

I Had a words with Ankit : he has great knowledge and quick problem solving skill Thank Team and Ankit for your quick response and solution :

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 14, 2025

Had some trouble setting up but Ankit was able to help is an extreamly helpful way

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

March 21, 2026

incredibly useful app. customer service has been fantastic in helping get set up.

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 2, 2025

Fills in a lot of the missing functionality that Shopify lacks - essential for shipping to different zones across the UK without excluding customers in hard to reach areas (or eating the extra costs of delivering to them yourself). An absolute must if you have complexities in your shipping rules too, especially if you are using unit based rules rather than weight, which are impossible to setup with Shopify alone. Helpful team as well, who have been invaluable in bug-fixing (largely because of the complexity of our case). I would not say that the set-up is straight-forward and user-friendly for a non developer, but difficulty is to be expected with the different logic required to make our logistics rules work.

Using app

Over 1 year

Total reviews

3

Average rating

3.7

5 / 5 Share

June 27, 2025

Great app, perfect for UK businesses that can't separate the UK Mainland delivery charges from the Scottish Highlands & Islands for example. Now we can charge exactly the correct amount for delivering to all the remote areas :)

Using app

8 days

Total reviews

4

Average rating

4.8

5 / 5 Share

June 24, 2025

Great app! We have a complex shipping set up where we have separate fulfillment locations and this was able to combine the rates as we wanted as native shopify was unable to do this. There are help videos for each step of the way but team were so helpful to confirm the set up that we needed.

Store

KIVARI

Using app

About 14 hours

Total reviews

2

Average rating

4.5

5 / 5 Share

June 12, 2025

Excellent support and App is doing what we need it to do. Would recommend

Using app

15 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 28, 2025

Great app! And great support, thanks! :) Always very quick to help out whenever we need it.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 6, 2025

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 3, 2025

good service!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

May 27, 2025

Excellent Customer Service and features for everything we asked for.

Using app

About 2 months

Total reviews

9

Average rating

4.4

5 / 5 Share

May 26, 2025

Outstanding Support & Feature-Rich Functionality! Shipping / Zones & Rates / Edit Rate is a game-changer for anyone managing e-commerce logistics. The app makes configuring shipping zones and rates incredibly intuitive, ensuring smooth operations for businesses of all sizes. The standout feature is its user-friendly interface, allowing quick edits and adjustments to rates without the hassle. Whether you're fine-tuning shipping costs or defining specific zones, the app streamlines the process beautifully. Beyond its functionality, the customer support team is exceptional, offering fast, helpful responses and ensuring that users get the most out of the app. Whether troubleshooting issues or simply optimizing settings, they go above and beyond. For sellers looking for reliability and efficiency in their shipping strategy, this app is a must-have!

Using app

14 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 15, 2025

The support is top rate, go above and beyond to help you set it up and don't just leave you to it. Very versatile, great stuff.

Store

WBC

Using app

10 months

Total reviews

7

Average rating

5.0

5 / 5 Share

May 13, 2025

I needed a hand with something and they were so quick to jump on and solve it for me! Appreciate it

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 9, 2025

Great app which allows a ton of options, and very helpful support.

Store

Kosibox

Using app

Over 2 years

Total reviews

12

Average rating

4.9

5 / 5 Share

May 6, 2025

I'm truly impressed with Shipping & Delivery ‑ ShipZip! The app is incredibly easy to use, and their customer service is top-notch. They responded swiftly and resolved my issue in no time. It has significantly streamlined my shipping process. A special shout-out to Ankit for the amazing support—really grateful for the assistance!

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

May 2, 2025

We have been able to create custom rules intuitively with the app. At times when we have seen some conditions not working as expected, their support team has been extremely helpful and quick to resolve. Its not always the case to find this type of support without having to have dedicated supported or paying extra, so it rare and a relief for smaller companies, solving this issues does not cost extra and you still get to build a better experience for your customers. Recommend over other options we tried for sure.

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

April 30, 2025

Excellent app and even better support. Highly recommend.

Using app

Over 2 years

Total reviews

52

Average rating

3.8

5 / 5 Share

April 28, 2025

It's about 8 months since we moved to Shopify, from a system that allowed us to code our own shipping rules. The prospect of having to rely on an App was concerning, as we were not sure whether it would provide the flexibility we wanted. As it happened, it gave all the flexibility, and more. It did so in an intuative way too. We ae now able to offer customers leaner shipping costs, and more accurate delivery expectations. They offer incredible support too, always online, and always willing to screenshare and walk through any problems that you may be having. I highly recommend this App and the people behind it.

Using app

11 months

Total reviews

4

Average rating

5.0