Shipping calculator: ShipMagic
Charge accurate shipping rates - ShipMagic
Rating
4.9
feedback
104
chart
#458
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
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Less than a day
29%
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Less than a month
45%
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Less than a year
23%
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More than a year
0%
Reviews Summary
The reviews for ShipMagic highlight the exceptional customer support provided by Aditya, who is praised for his quick responses, in-depth knowledge, and willingness to go above and beyond to solve complex shipping issues. Customers appreciate the personalized assistance in setting up the app to meet their specific needs, especially in cases of multiple shipping profiles and unique shipping requirements. ShipMagic is commended for its ability to address Shopify's limitations in shipping logic and provide a reliable solution for managing shipping rates effectively. The app's flexibility, ease of use, and the responsiveness of the support team are consistently mentioned as key strengths.
Highlights
Review RSS Feed
All reviews
Nov. 14, 2025
I’ve been struggling with Shopify’s default shipping profiles, I had two hampers (alcohol + non-alcohol) in different profiles and every checkout stacked the two shipping fees. I installed ShipMagic, hoping to find a better solution, and Adiyta from their team truly saved the day. From the moment I reached out, Adiyta was on the ball. They jumped on a call with me almost immediately, listened carefully as I explained that I needed to stop shipping rates from being doubled for mixed-cart orders. Then, he walked me through how ShipMagic’s “rate blending” can be configured to pick the highest of the two rates instead of summing them, exactly what I needed. During the call, Adiyta: Quickly understood my Shopify setup (how I had previously used multiple shipping profiles) Explained how to configure ShipMagic’s rules based on product tags (I tagged my alcohol products “alcohol”) Helped me build a blending rule so that if a customer adds both an alcohol hamper and a non-alcohol hamper, they only pay one shipping rate (and it's not the sum of both — just the higher) Talked me through testing the rules using different shipping addresses (Jersey vs UK mainland) Stayed patient, answered all my questions, and made sure I was confident with the setup Since implementing the rule, everything works exactly as intended: a Jersey customer sees the correct rate for alcohol only; a UK customer doesn’t get offered shipping for alcohol; and mixed orders always generate a single, fair rate. No more overcharging. I can't overstate how much it matters to have an app with fantastic customer support, not just a one-size-fits-all solution, but people who care and actually help you tailor things to your business needs. If you’re running Shopify and want to get real, reliable control over your shipping logic (especially for restricted or mixed-product orders), ShipMagic with Adiyta’s help is absolutely worth it. Five stars without hesitation.
Oct. 8, 2025
Amazing experience working with Aditya! We have complex shipping rules and unique cases across multiple products and setup was a breeze with his support! Highly recommend!!
Oct. 1, 2025
Aug. 30, 2025
Aditya has the most amazing customer service i've experienced in a shopify app. He took the time out of his weekend to jump on a call with me regarding an urgent shippin problem I had and resolved it immediately. The app is top notch as well, couldn't recommend more!
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