CBB Shipping Rates Calculator

Hello Felipa Team, Thank you for sharing your feedback — we truly appreciate your honesty. We understand that the user experience may have felt overwhelming, and we’re always looking for ways to make the app more intuitive and practical for customers. Our team is happy to help customize or simplify the setup to better fit your store’s needs. Please note that you’re still within the 30-day free trial, so no charges have been made. This gives you the freedom to explore everything and see if it’s the right fit before committing. If there’s anything you’d like us to adjust, simplify, or set up for you, just reply to this email or reach out via live chat — our team will be more than happy to help right away. We’d love the chance to turn your experience into a great one! Warm regards, Code Black Belt Product Support Team

Hello Tristar Plants Team, We’re really sorry to hear that your experience with our app didn’t go as expected. It looks like you may have contacted us about canceling your subscription. If you were having trouble setting up the app or getting it to work properly, please know we’re here to help—and we’d have been more than happy to assist! Our support team is available 24/7, and we can even handle the configuration for you, making sure the widget displays correctly on your store. Whatever you need, we’re just a message away. We’d love the chance to turn your experience around. If you decide to give the app another try, you can count on us to support you every step of the way. Also, just to reassure you—since you were on a free trial, no charges were made for the subscription. If you'd prefer to speak with someone directly, let us know a good time and number to reach you. We’re happy to arrange a call or chat—whichever you prefer. You can also reply to any of our previous emails. We hope to hear from you soon! Warm regards, Code Black Belt's Support Team

Hello Hamvay-Láng Team, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and the frustration this issue has caused. We completely understand how crucial accurate pricing and shipping details are for maintaining customer trust, and we deeply regret any negative impact this has had on your store. We want to be transparent: this issue stems from a technical limitation related to Shopify’s APIs, which affects how multi-currency and shipping data are handled. While this is outside our full control, we're not trying to shift responsibility. In fact, we've always taken your concerns seriously and have actively worked with Shopify to advocate for a long-term solution. Recently, we’ve released updates aimed at improving accuracy in these areas. We’d really appreciate it if you could check on your end and let us know if these changes have helped resolve the issue. Please know how much we value the relationship we’ve built with you over the years. Our mission has always been to deliver responsive, reliable support and continue improving our apps. Even with platform limitations, we remain committed to helping you reduce the impact and find the best possible solution. We’ve tried reaching out but haven’t heard back yet. If you’re open to continuing the conversation, just reply to our latest email or contact us anytime at [email protected]. We’re here and ready to assist in any way we can. Warm regards, Code Black Belt's Support Team

Hello Darker Owl Team, Thank you for sharing your feedback. We're genuinely sorry to hear that you experienced difficulties canceling your subscription, and we appreciate the opportunity to clarify and assist. As with most paid Shopify apps, uninstalling or removing the app from your store automatically cancels the associated subscription. It appears that you reached out to our team and we were able to assist you promptly at the time. Since then, we’ve made several attempts to follow up and confirm that everything was resolved, as well as to check if there's anything else we can help with. However, we haven’t heard back from you. If you still have any questions or concerns, please don’t hesitate to get in touch. We hope you can respond to any of our previous emails or reach us directly at [email protected] — we’re always here to help.