ShipX ‑ Shipping Rates & Rules

Feb. 12, 2025

Janani is great support, I can't thank her enough. She is dedicated, smart to support me to complete setup in Shipeasy app. Thanks so much!

Feb. 11, 2025

Only been a few weeks but so far so good. Vignesh with support has been very helpful and they are available same day when you need them. We use the app for setting up unique rates for our foreign markets.

Feb. 11, 2025

Working as intended. We needed incremental shipping with exclusion on upsell products, and they helped us to set it to work. Nice and fast support through chat.

Feb. 11, 2025

We are extremely grateful for Nithish Kumar's patience and guidance in helping us with our shipping rate setup. Thanks to his support, we were able to resolve our issue efficiently. Excellent customer service and highly recommended!

Feb. 10, 2025

I had difficulty combining shipping rates but arranged a zoom call and spoke to Durkush who was extremely helpful. He understood the issues right away and, with my permission, took control of my screen to show me how to resolve the issue. Extremely polite and patient with me, thank you for you assistance and professionalism.

Feb. 10, 2025

Durkesh is really helpful, thank you! great app

Feb. 13, 2025

I spoke with vigresh and Durkesh both have been very helpful in a zoom meeting

Feb. 5, 2025

Great app for more complex shipping rules that Shopify can't accommodate. We are using it mainly to set different shipping rates for each supplier and ensuring the customer is only charged one delivery charge where they order multiple items with different shipping rates. The support from Vignesh has been great, very quick to respond on the Live Chat and always manage to resolve any issues quickly. They also offered a free Zoom call to help get everything set up, which was invaluable.

Feb. 28, 2025

We had a fairly complex setup that we needed to accommodate, and the Logbase team supported us the whole time, while we did A LOT of trial and error to get things configured the way we wanted. The app is easy to use (once you understand a few nuances) and the team is phenomenal with help! Vignesh was an amazing help!!!

Feb. 5, 2025

Jennifer is the bomb! best help ever!

Oct. 8, 2025

Needed some help to set up the rates for my scenarios. At 7am, I reached out to the live chat. Connected immediately with Janani. She was very knowledgeable and helpful. She connected to my Shopify account and helped me figure out my issue. In minutes, it was resolved. Amazing support. Can highly recommend this app. PS. I have been using this app for nearly a year now, and it's so useful.

Feb. 4, 2025

It took me months to figure out why I could not set shopify to charge flat rate per item shipping fee. I need to both upgrade my account, message shopify to enable a third party shipping app and then I had to choose the app. It took me several demos but this worked and they set the app up and my shipping profile for me and stayed on while I tested it. It worked like a charm and it took them less than 15 minutes. Well done

Feb. 1, 2025

Just added this to my third website. Vignesh once again made it easy-as-can-be to implement.

Sept. 5, 2025

This app worked perfectly for our business in order to combine delivery rates for multiple products so we were not overcharging for delivery and remain competitive. It was not easy to set up so I contacted support and Vignesh was able to help me with set up. I recommend Durkesh.

June 22, 2025

Excellent Customer Support & Great App! We were having issues with our Shopify store's shipping rates, and Logbase’s customer service went above and beyond to help us. Vignesh, in particular, was incredibly patient and took the time to walk us through the setup, ensuring everything was working properly. Thank you again to Vignesh and the Logbase team for your outstanding support!

Feb. 4, 2025

Vignesh was very patient and helpful. There was some confusion about different item types but he let me take as much time as I needed. I don't feel the rates were explained clearly. At first, he said "you won't pay the extra $20/month if you change your Shopify plan". But then, he didn't make it clear that when I activated Logbase, I would need to then pay a different $20/month.

Jan. 28, 2025

Vignesh

Jan. 27, 2025

Janani has been fantastic , she has helped us set our rates up via zoom call and explained everything in depth. Janani made sure all my expectations were met and i have been blown away by the quality and value.

Jan. 27, 2025

Nitihish was a great help, thank you

Jan. 25, 2025

Great help and support by Nithish, been using the app for sometime now and very happy with it. Does excatly what we need.