All reviews

Rating Breakdown

  • 5
    98% (862 ratings)
  • 4
    1% (9 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (2 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 8, 2022

I've been struggling for months to get Shopify to help me set up a flat rate across a multi origin store. I spoke to Siva for 30 minutes and he had everything set up and working wonderfully. Amazing service! Thanks so much for your help Siva! I highly recommend this app to everyone.

Using app

About 13 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

June 6, 2022

I would like to say how pleased I am with the customer support service. All I had to do is simply schedule an appointment. I picked a Zoom call. They offer more than one way to contact them for assistance which is wonderful. I had the pleasure of speaking with Mr. Siva. I explained my needs, and he was able to add the app and set it up with no problem for me. Mr. Siva is very knowledgeable, helpful, & patience. I very much recommend this app. Thank you Shipping rates!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 23, 2022

GREAT customer service! So friendly and patient with any issues I've had. Shared screen shots to show me exactly the changes I needed to make.

Using app

10 months

Total reviews

10

Average rating

5.0

5 / 5 Share

June 4, 2022

App developers were very helpful and even helped me set up the app over zoom. When an issue arose they actually updated the software to help me within 48 hours. Truly wonderful customer service

Using app

16 days

Total reviews

10

Average rating

3.9

5 / 5 Share

June 3, 2022

This app stopped the double up of locations for shipping. Siva was extremely patient and helpful in getting this app all set up. Highly recommend and the app support from Siva was excellent

Using app

About 9 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

June 2, 2022

I want to thank Janani for support with shipping rates. She has made my life 10 time easy with this application. I high recommend any of LogBase product very easy to use and great support.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

June 1, 2022

Super Service, funktioniert Tadellos! Shiva hat mir geholfen alles einzurichten. Kann ich nur weiterempfehlen!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 31, 2022

I just need to praise Siva - He has helped me and spent over an hour making sure every little detail is correct. I cannot stress enough how helpful he was and nothing I asked was too much. I will continue to use this app as it is very good for different shipping zones but equally because his customer service was brilliant! Thankyou Siva.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

May 28, 2022

Highly recommend this app and all apps by Logbase. Functionality is great, and their customer service is first class - there is always someone around to help, no matter if it's 1am or 6pm! Siva was incredibly helpful in setting up integration with two of their apps. We did a zoom call so that everything was set up correctly and I could see how everything worked first hand. Thanks so much Siva!

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 27, 2022

I used their app to calculate our own shipping based on cart qty. Customer service through chat was very helpful in setting up.

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

May 27, 2022

My zoom conference went very well and he was extremely helpful. He was able to set up my shipping and we tested it.

Using app

5 months

Total reviews

4

Average rating

5.0

5 / 5 Share

May 27, 2022

Brilliant app and brilliant service. Siva from LogBase is excellent. So helpful. Created the shipping scenarios for us and then talked us through the logic. Will definitely be using for future apps

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 26, 2022

Siva is helpful for me in setting the app as per we need, and this app allows us to have product based setup and combine shipping methods for our store. Highly recommend to all!!!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 26, 2022

We have used the app for our shipping rates and it has solved one of our biggest problem at hand. In addition, fast, friendly and great support.

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 26, 2022

I just want to apply the dynamic shipping rate and this app helped me to achieve that. The Shiva from the support team helped me to get this working. Great work!!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 24, 2022

Siva provided excellent customer service and set up the Shipeasy app in our store to comply with our shipping rates.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 23, 2022

I used to pay for another service and this has not only been cheaper but better. The customer service is fantastic. I'm able to schedule a Zoom call for the same day and the reps are extremely helpful. Today I was able to get Siva on the phone within the hour. He listened to my issue and proceeded to fix it efficiently and kindly. Would 100% recommend to anyone who ships their items.

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 23, 2022

I used this app & it was very helpful & the perfect thing is the support team they were very supportive, quick friendly. I really recommend this app.

Using app

About 2 hours

Total reviews

9

Average rating

4.0

5 / 5 Share

May 20, 2022

Rajkumar! He is my guy! He is really helpful actually all team is helpful. They fixed my problem double pricing shipping payment from different location. If you have same problem absolutely i recommend this app to everybody!

Using app

2 days

Total reviews

3

Average rating

5.0

5 / 5 Share

May 19, 2022

The support for this app is outstanding! Siva really helped me set up the unique shipping needs for my store quickly and effectively. I definitely recommend!

Using app

2 days

Total reviews

4

Average rating

5.0