All reviews

Rating Breakdown

  • 5
    98% (862 ratings)
  • 4
    1% (9 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (2 ratings)
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5 / 5 Share

Feb. 4, 2022

Great service, the app suppurt was godd. They helped me setup the whole thing over a call. It was done quickly.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 4, 2022

As always quick in response, easy to use and great communication with Kumar. Absolutely recommend this app

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 2, 2022

Finally find and app that have resolve all the problem I had with my shipping. I had complicated glitch for my delivery and they worked the problem for me via a Zoom call. Very efficient ! Thanks Guys More than satisfied !

Using app

About 6 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 31, 2022

Great App, great Support! Had a question which was resolved within a couple of minutes, can only recommend!

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 31, 2022

Fantastic customer support, it really was. And a great app that does everything we needed to do… Highly recommend.

Using app

About 2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 29, 2022

I have only just got this app and am very happy with it. The customer service was absolutely brilliant! Siva did an incredible job on our shipping and I am very relieved to have found this app. Thank you

Using app

12 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 27, 2022

Great app and great support! They give many options for all kinds of situations. It can probably work for almost anyone. Thanks!

Using app

2 days

Total reviews

16

Average rating

5.0

5 / 5 Share

Jan. 27, 2022

Siva was unbelievable! So amazingly helpful I couldn't for the life of me figure out how to set up my shipping with multiple different variables to Canada and the U.S. and he was able to do it sooooo quickly. Yeesh saved me hours of headaches and buying a new computer 'cause I would've tossed this one out the window!

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 19, 2022

I am on the trial at the moment and it looks like I will totally be adding the app to all my Shopify storefronts. The customer service is AMAZING. Siva was so helpful and really knew the system.

Using app

About 10 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 16, 2022

This is the best shipping rate app and very easy to use at a very reasonable price. You can customize your desired shipping rates in all possible ways. Their customer service is outstanding. They will help you to achieve your desired setting through zoom meetings. Shiva was really helpful and resolved all my queries successfully. He even suggested me one shipping cost calculator app which is also working perfectly with their app. Thank you, Shiva, and the whole app team. I highly recommend this app for all Shopify stores.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 14, 2022

Siva was very helpful. He took a lot of time for me and I felt very comfortable with the support. Good work. Go on with this. Great app!

Using app

About 1 hour

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 12, 2022

Great customer service! Very helpful! One of the best apps out there. I highly recommend. I needed help setting the app and customer service went on a zoom and helped me with exactly what I was having trouble with.

Using app

3 months

Total reviews

9

Average rating

4.8

5 / 5 Share

Jan. 6, 2022

I needed this app to provide accurate shipping rates to different postcodes within UK. It seemed quite complicated at first, but after a Zoom session with Raj and Sudsan it was all set up and working perfectly. Despite the monthly charge it will certainly save me money every month on expensive shipping to certain postcodes. Raj and Sudsan were so helpful and knowledgeable, I would certainly recommend.

Using app

1 day

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 4, 2022

Customer service is great! They fix my problem right away and very professional. Good choice for more shipping options

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 31, 2022

[Updated] We were having some API issues during midnight and we were amazed by how good their customer service is by sticking with us throughout the night to solve the issue. Their communication and problem-solving skills are top-notch. Really impressed! [Updated ]I was assisted by Siva and Kumar from the customer service in helping our website set up complicated shipping rules of combine shipping rates. They were very helpful and patient in assisting us and even went out of the way to assist us on a full Sunday to get our checkout cart working. Two thumbs up for their service and attitude. Keep up the good work!

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 28, 2021

If you're looking for a FLEXIBLE, CONVENIENT & GREAT SUPPORT shipping app that can fulfil all kinds of your complex requirement. This is the app to use, the fees are absurdly low, and the team at LogBase jump on the call with you anytime with the commitment to ensure things are working right for you. I've been using the app for two months now, and I can't thank the team enough for the support that they've done for me. My store has quite a complex shipping structure. The item is huge with complications of shipping to various regions and one significant factor of it being built to order since no variation could be the same. They blew it off the park in terms of how responsive in what kind of solution that they can implement overnight since they said, "Our customers will surely need this if you're encountering this". I'm pleased with this app, coming from someone who set up 10+ Shopify stores in the last two years. This has never been easier, and I hope other app developers for Shopify can learn more from them in terms of their support and dedication to ensure the features required are implemented rather than deciding what customer needs and waiting to implement.

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 14, 2021

I used this app to update my shipping. The person that helped me was supppper! Very professional and did most of the things I needed as I am not technical. Thank you so much.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 11, 2021

This is the best and most customizable Shipping Rates I have found. It is extremely helpful and also helped me solve the issue of double shipping costs. Siva (their customer support team member) took the time for a videocall to walk me through the app and make all the settings I needed. Thank you!

Using app

5 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 10, 2021

this app is wonderful, help me calculate my shipping cost and their customer service is helpful and patient, help me set up a shipping cost and reply me question quickly. highly recommeded!!!!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 30, 2021

Thank you for your helping me Shiva, very great app and support ! We can now configurate our shipping costs based on quantity :) and exclude zipcode

Using app

2 months

Total reviews

5

Average rating

5.0