Shipping Rates — Shipeasy

Nov. 20, 2021

The app and customer service are exceptional. We sell planters and plants. Plants are only hand delivered whilst everything else is posted. We needed an app that would recognise that whenever an order has a plant, regardless of what else is being ordered, the whole order would need to be hand delivered. Staff set it all up for us and were accommodating and so patient. Recommend this app!!

Sept. 27, 2022

Smart and useful App with a great customer support. But also very confusing and requires a lot of time to understand, perhaps due to imperfect language. Also needs a lot of improvment with UI and UX which is pretty unpleasant. Price performance ratio is amazing tho. Update 2022: Fantastic, useful and efficient app. Customer service from Siva is excellent.

Nov. 14, 2021

I spoke to customer support - Shiva in particular and was VERY helpful. I would highly recommend it.

Nov. 9, 2021

Great App with a lot of functions and a perfect service, also on the air via zoom. (Siva helped us a lot and made the thing go absolutly perfect)

Nov. 6, 2021

I have a large number of varied products in my store and pricing shipping appropriately is extremely complex. The Shipeasy team was amazing getting me set up, despite the fact that I didn't even understand what I wanted/needed in most cases. They are very quick to respond and adjust scenarios to fit my needs. They've also been very patient and accommodating as I figure out how to best use the software, which required them making lots of changes to what I originally requested. The software is quite robust and while I don't find it very intuitive, the Shipeasy team has quickly jumped in and helped whenever I needed it. Highly recommend.

Nov. 2, 2021

I had a complex shipping situation: 3 suppliers, each with different shipping rates, each with different shipping zones. I discovered the problem on the first day of our first major advertising campaign, we were swamped with visitors from 18 countries! I was lost trying to setup all this in both Shopify and the app, so I reached out to support via chat, they were online, these guys work right up to midnight, their time zone (India). Turns out their app can handle that with no problem. They installed it completely for me. Worked perfectly on first try. Support is excellent but so is personal interaction, they are very polite. The app even resolved a situation I had not foreseen, wonderful!

Oct. 27, 2021

So impressed - they helped me set up the app through a zoom call and it's fab! The app is able to set up my website as I need - in relation to shipping vs local delivery of only certain products. Very happy so far, and customer service is great too. Thank you!

Oct. 15, 2021

Awesome support and did exactly what I needed it to. We have various rates for products in certain collections, we were able to get all these rates to blend using the logic and tagging in the app. Would recommend!

Oct. 8, 2021

Fantastic app. Customer service is always on hand to help with any issues or with the needs of a business changing shipping options. Can't thank them enough

Sept. 18, 2021

Great support team behind this app, as well as their app "Local Pickup and Delivery", were able to configure the app for us exactly how our store needed!

Sept. 11, 2021

I used this app to set up complex pricing rates for zip codes and product type. Great customer service!

Sept. 11, 2021

This app works great and has helped solve a lot of shipping issues. Very helpful staff. Would definitely recommend this app to other merchants.

Sept. 10, 2021

This app is so powerful! It has everything I need. Much thanks to Kumar and Sree for helping me set this up according to my preference. Brilliant app!!

Sept. 9, 2021

Absolutely amazing customer service!! Highly recommend!! these things can be super tricky especially when promotional codes and different postage requirements for different locations in the same country come into play. Whenever I needed help I would simply click on the chat icon while in the app and ask for help, the team don't start work until 11:30am Sydney time but as soon as they are at work, they reach out to me straight away. You can also schedule a Zoom meeting and let them take control of your screen and they can work their magic to make any of your requirements come to life!

Aug. 4, 2021

An excellent app. We needed something that would allow us to have bespoke shipping rates, and this fits the bill perfectly. The developers were extremely helpful - going as far as to make slight adjustments for a specific scenario we had. Support was instant. They even took the time to go through it with us via Zoom, just to make sure it was running exactly as we wanted. Thoroughly recommend the app - and the developers too.

Aug. 3, 2021

100% recommend this app... it has fantastic functionality and can handle complicated and multiple scenarios including cart/product weight, distance, zip code, quantity etc. The team at Logbase are hugely helpful and responsive - and will jump on a zoom call to assist with set up and and queries. Excellent value for money too. This is just what I have been looking for!