ShippingEasy
ShippingEasy for Shopify -
Rating
4.5
feedback
602
chart
#613
All reviews
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June 22, 2017
They make shipping... well... easy! What more can you ask for? I get a ton of orders and just want the dang labels to print in a batch, with the correct shipping... and they do that... I've called support several times because I'm an ignoramus, and they've gone above and beyond to solve my problems!
June 22, 2017
Recently switched to ShippingEasy from Shippo! With Shippo I Had issues linking my UPS account from day one and customer service reps i talked to were of no help (but I figured out why once I switched to ShippingEasy, explanation below). The straw that broke the camel's back was when DHL rates just stopped working yesterday, and I kept getting errors when trying to make UPS labels.; which forced us to enter the order address one by one manually into DHL and UPS websites to purchase labels. Customer service told me that the only option for UPS to work again would be for me to go through and update every single one of my product titles to not include hypens or quotation marks, even though that was never an issue to begin with. I think this is just a lazy rep blaming the issue on the customer instead of actually looking into the problem. In the past few months that I have used Shippo I have talked to several customer service reps and I don't think any of them are fully qualified and trained to help, as bad as that sounds. I just switched to ShippingEasy, which lives up to it's name. I had a phone call walking me through the set up and shipping process AND I was able to link my UPS account effortlessly because ShippingEasy has everything step by step with screen captures so you can easily follow along. WHY SHIPPO DIDN'T WORK: My UPS account would not link with Shippo because Shippo kept telling me that the control ID number is optional. However, it is definitely needed for it to synch properly and can ONLY be found by downloading a .pdf of a previous bill. NONE of the customer service reps I spoke to ever mentioned the control ID number and yet ShippingEasy had it RIGHT THERE in their screen capture walk through of the process. I'd rather pay for an app that does exactly what I want, versus a free one where I keep having issues and end up having to do orders manually. Steer clear of Shippo and bite the bullet and spend the money for ShippingEasy, it's worth it!!!
June 19, 2017
Taylor was a fantastic support. :) He always has either been able to solve the issue and or find a alternative solution to my problem. Shipping Easy is very easy, but they also have a great support team! Thank you!
May 19, 2017
The shipping purchase/label creation process for larger volumes is much, much more complicated than the demo video/trailer above made it seem. We were completely caught off guard the first-time we used Shipping Easy, and almost missed our shipment deadline trying to figure out how to even buy labels. What redeems Shipping Easy (and gets them this 4-star rating) is their fantastic customer service. In the midst of our little "emergency", we were able to immediately get on the phone with their service rep Jessica, who stayed on the phone with us for almost AN HOUR, and patiently walked us through the entire process from start to finish. While we're a little bummed that Shipping Easy doesn't seem to live up to the "easy" part of its name for businesses with larger volumes, and I'm sad to say we're likely going to have to switch back to Ship Station after the trial, I would definitely still recommend Shipping Easy to small business owners with <100 daily orders solely based on the service and personal attention they provide. Shipping Easy is one of those rare companies that truly want your business (and don't mind the hassles that come with it), and they put in every effort to show it. This quality alone makes them stand out from the crowd, and deserving of your consideration. Shipping Easy, simplify workflow and improve systems integrations, and you got our business. We'll be back to check on you again soon :)
May 17, 2017
We've been using Shipping Easy with our Shopify Store for almost 2 years now and have had a great experience! Shipping Easy integrates seamlessly with Shopify, and we love that it automatically provides our customers with their tracking information. We also appreciate the instant messenger style chat-help and their thorough FAQs and support page, since we are not very tech-savvy :)
May 16, 2017
bailey is great! company is great. always friendly and saves me lots of time.
May 16, 2017
We launch tomorrow and I chose Shipping Easy from my work with the App in the past...Shipping Easy helps you work smart, not harder!
May 16, 2017
Funky experience with creating an account on their system, then they take all your data, and the only way to get an option to delete your account is to give them a credit card, because the "delete my account" button is hidden under "Billing and Subscription". Lack of customer support email or phone for new users on their website is pretty icky, and the worst thing is that I got a random call from someone in Texas asking me if I wanted a demo. I did not agree to be solicited via phone. Not recommended.
April 28, 2017
Bailey makes shipping easy and awesome place to work with!! Thank you so Much!! Cool Hot Fashions
April 21, 2017
I chose ShippingEasy as my shipping partner when I first launched my shop, and I have been very happy with that decision, their service and support! Today was a great example as I spoke with Bailey, who was very helpful, and only quickly addressed the questions I had, but also offered some suggestions to consider. He also offered to look into a question I had about rate differences (more) between what Shopify Real-Time Shipping is charging my customers for FedEx and what ShippingEasy - and FedEx for that matter - would charge me for the same item. There are so many things to juggle every day running a shop in today's world, and I strongly believe that you have to take the time to pick the best partners you can to help you succeed. I believe ShippingEasy is one of those for me and my shop.
April 13, 2017
Spoke w/ Corey this morning and he was absolutely wonderful at helping me unravel several issues.
April 12, 2017
Works great and reliable. Integrates Shopify and woo commerce stores easily.
April 12, 2017
On the occasions when I have had to call people have been very friendly and very helpful. I have talked to Bailey a number of times and he has been very friendly and courteous and very helpful.
April 7, 2017
Jessica Gonzales was SUPER helpful and let me keep her on the phone for 30min (til they closed) on a Friday! ha Very friendly and knowledgeable. Thank you! :)
April 7, 2017
My Customer Service Rep was very helpful and knowledgeable. Knew just what to do to get our printer working again. Thanks Bailey! Gloria - Global Logistics Exchange, LLC
Sept. 29, 2017
Corey was amazing!! He was so eager to help me with my issue! He made my life easier and was SOOO nice! I can breath again knowing my issues was solved!