ShippingEasy

Jan. 17, 2022

Have been using with Shopify for years, works great for store orders and manual orders. The best part is the helpful and responsive support, never had a question I couldn't get resolved in short order.

Jan. 14, 2022

I have been using ShippingEasy for years. It integrates great with both of my Shopify Stores, blendbee and modestmix. Their customer service is steller. Highly recommend.

Jan. 14, 2022

I've been using the ShippingEasy app & service for almost six years without any regrets! There have been very few hiccups in that whole time, and the one time I did have a major problem with a UPS transaction (which was purely the carrier's fault), SE's customer service were quick and super-helpful to the point of giving me a credit on my SE account even though it wasn't their fault! Here's hoping SE continues to grow and prosper; just as long as they don't get bought by a larger corporation only to shrivel and die like so many other good companies have before them...

Jan. 14, 2022

I have multiple stores on different platforms and Shipping Easy makes it so easy to tie everything together - just one place to go to print all the labels. It is simple and works really well, I highly recommend it especially if you want to be able to do all your labels from one place!

Nov. 26, 2021

I tolerated this app for nearly 5 years...getting worse with each update. The final straw was when I paid for $25.00 of postage, but instead was charged $1000.00. While I was dialing customer support, I was charged an additional $1000.00. After getting bounced all over with customer support repeatedly telling me they can't do anything, I was instructed to close my account to force a refund. I was told I would receive the refund in 1-3 weeks. After canceling my account I receive an email confirming the cancellation, but advising that I would be refunded any unused balance within 6-8 weeks. I called customer support again to clarify. After another 40 minutes I was assured that I should ignore the email because my claim was "expedited" and I would in fact receive a refund in 1-3 weeks. After nearly 5 weeks with no word, I called and asked for an update. The response... "Well if you had read the agreement, you would know that it takes 6-8 weeks for a refund to be processed. There is nothing in the notes about an expedited refund. I don't even know what that means because its out of our control." I asked to speak to a manager and was told, "Why...they aren't going to tell you anything different. There is nothing we can do for you and we don't even have your money. You will just have to wait 6-8 weeks for the postal service to figure it out." I then asked if they were implying that it would be an additional 6-8 weeks, to which they replied "yes". I advised that I would just take it up with my bank, to which they replied, "Yeah, that's a good idea" So here I am, a small company who had nearly $2000.00 stolen by Shipping Easy/Stamps.com, and the only thing they can come up with is to tell me to go away and they will give me my money back when they get around to it. I found another app outside of the Stamps.com family. Once I saw the difference, I was actually embarrassed that it took me getting ripped off to find a better performing app

Nov. 17, 2021

ShippingEasy is the best shipping app I have ever used. We have 3 Shopify Stores that we integrate, plus Amazon and some manual orders. Very simple to use, but it's still very advanced with anything and everything you could possibly want. It connects with UPS, USPS and Fedex as well as others. I can any report that I might need, and it has many settings so you can adjust to the uniqueness of your company. Also is very easy to print using categories to do certain label batches at a time. Best customer support you could want, they don't hide their contact details like some other large companies. They will make any situation right. Definitely consider ShippingEasy!

Nov. 17, 2021

If you want easy integration with all your carriers in your shopify platform, this is the service for you, Great tiered pricing and customer service 10/10 dentists would recommend

Sept. 29, 2021

Seamless! Customers purchase my products, and ta da! Shipping Easy has the order info, including those valuable customer notes, and the order is in my queue. I use their app as my order/shipping management from other platforms too like Etsy, Amazon, as well as Shopify. This makes my order management an absolute breeze. I can even add manual orders and the order details so I don’t miss a thing. Integrates with UPS, FedEx and USPS as well as others. Lifesaver! They have never overcharged me, not once!

Sept. 16, 2021

We have been using this app for years. I love how easy it is for all of the orders to show up and how easy it is to refund and duplicate a label if you make a mistake. Having it hooked up to shopify in our recent transition has been really easy, & seamless. We have always had good support from the customer service team for years now. The shipping easy app has really made life much easier over the years.

Sept. 16, 2021

Been using this app with our Shopify integration for few years now, makes life much quicker and easier when getting orders fulfilled. Like the ability to split orders, format easily with our Rollo label printer, and really like the addition of the catalog/inventory feature with the ability to bundle products, keep track of our inventory, reports, etc. Great app and highly recommend it.

June 17, 2021

Bad experience they charge you from 0 to the second plan without have orders and they dont reimburse you, neither the money you paid in advance to USPS through them!

May 11, 2021

BEWARE!! I just found out that they are over charging me for shipping on the back end for well over a month. Their label 'buy button' charge is much higher than the actual charge to your account. Check your history! Over a week and still no resolution from support. I have to keep calling for an update. I even spoke with the manager Brandon & Matt Jared etc and still no communication.

April 19, 2021

I've used this app for years, mostly without trouble, but since I'm on the lowest plan they refuse to provide support even when it's about a bug in their app. No support for bugs means you're dead in the water, and who has time for that. OneBalance Fix for other users: If you need to use funds already in your OneBalance account, you can print your labels directly from Stamps.com. Their interface is clunky but it'll do in an emergency. Your Stamps.com login info is under "One Balance and Carriers", then "Manage Passwords".

Jan. 31, 2023

ShippingEasy sent an email asking us to disconnect our store and reconnect with a new API connection and we lost all history, product images, and had to redo the branding. I am so thankful that Cesar on the Customer Support was able to get me back up and running. Thank you Cesar! I hate the robot chat.

Feb. 25, 2021

Our business only ships. Finding an app that simplifies the printing process was huge for us. I've contacted customer service a few times and they walked me through how to set up my box size/weight so it triggers the accurate box to again make shipping faster for us. Our shipper easily spends half the amount of time. We still need to perfect alot of options, but I'm glad those options are available. I gave 4 stars cause I guess I would say it's not super easy. I needed help, but once you understand how it works, I think it's a necessity for any online store with alot of volume.

Feb. 17, 2021

Very disappointed in the customer service. We have a major issue because this app can not support multiple fulfillment locations (even though it is totally normal within the industry and supported by Shopify). We reached out for help and Shipping Easy said they don't care and it's not their problem. Shopify also reached out and got no response.

Jan. 20, 2021

It works, but lots of things are broken frequently. Right now it is the rate calculator (you can only get rates as you are actually shipping, otherwise the quick rates calculator doesn't work). Links well to Shopify but so do others. Support is ok, while they do answer phones the knowledge is pretty limited and all issues end up with an unknown ETA or without any followups. Do not pay for Shippingeasy's service if you have a USPS rep, if you sign up through your USPS rep it is free. All in all I would suggest Shipstation or some other equivalent. While they are all owned by Stamps.com it seems Shippingeasy has been going downhill for the last year with Covid.

Jan. 2, 2021

Installed ShippingEasy after promised discounted Ground shipping rates, but their rates were actually higher than most similar programs. Reached out to customer service several times and never heard back, despite getting spammed with marketing emails from them. I then deleted my account and removed the app through Shopify before trial was up, but was still charged nearly $32 because I did not jump through the extra steps of deleting my account through their website. Absolutely terrible, not sure if this is even a real company but convinced it is a scam.

Aug. 1, 2021

Edit: Decided to try this app again after a few weeks and my comment stands. Their support is worse than ever. Quite possibly one of the most garbage apps on the store with some of the worst customer service there is. I reached out the first time during their "on" hours and no one picked dup or answered the chat. I reached out an hour later again via chat and got stuck with an useless agent who was practically unable to do anything.

Nov. 18, 2020

Just use ShipStation. I had ShippingEasy for 100s of labels a day over the course of a year. At least once a month the platform broke with no notice significantly hurting my company. It's nice when it works but it'll break and ruin your day.