Shippit | Shipping & Delivery
Shipping technology platform
Rating
3.0
feedback
85
chart
#2,624
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
0%
-
Less than a month
11%
-
Less than a year
64%
-
More than a year
24%
Reviews Summary
The reviews for the Shippit app on Shopify are predominantly negative, with users expressing frustration over glitches, bugs, misleading subscription practices, poor customer service, and issues with carriers and refunds. Many users reported difficulties in canceling subscriptions, unexpected charges, lack of response from support teams, and delays in resolving issues. On the positive side, a few users praised the app for its integration with Shopify, ease of use, and cost-saving benefits. Some highlighted the good rates, efficient local delivery integration, and positive experiences with customer service representatives like David Vogt and Aaron. Overall, the app seems to have mixed reviews, with significant room for improvement in terms of customer service and transparency in pricing and subscription practices.
Highlights
Review RSS Feed
All reviews
May 8, 2025
PLEASE THINK CAREFULLY IF YOU DON'T WANNA LOSE YOUR MONEY!!! Subscription is very misleading. We recently found out their pricing is expensive, we switched to different app in April. Then we removed Shippit. Upon uninstalling the app, we thought subscription should be cancelled too. But NO, they still charge us next billing cycle. What more annoying is, we reach to their support team to cancel the subscription, been waiting for 2 business days and no response yet. We then open another ticket hopefully for them to get attention, but they haven't answered back either. App like this shouldn't be allowed on Shopify.
Jan. 13, 2025
App is misleading. No free plan available. 30 day free trial. Should state "Free Trial Available" like every other app is required to do. Waiting until after installation, creation of account and collection of personal and store info to give notice that it is simply a 30 day trial is dishonest business.
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