Shippit | Shipping & Delivery
Shopify Shipping Australia | Multiple delivery options
Rating
3.3
feedback
123
chart
#3,602
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
5%
-
Less than a year
42%
-
More than a year
50%
Reviews Summary
Shippit, a Shopify App for managing shipments, has received a mix of positive and negative reviews from ecommerce merchants. Positive aspects highlighted in the reviews include easy integration with Shopify, competitive rates, and a user-friendly interface. Users appreciate the smooth integration for orders and local delivery, as well as the time-saving features that simplify the fulfillment process. Additionally, some users have praised the customer service provided by the Shippit team, mentioning specific team members who have been helpful and supportive. On the other hand, negative aspects of the app include issues with compatibility, slow customer support response times, and challenges with certain functionalities such as order syncing and label generation. Some users have expressed frustration with the lack of support for specific courier services like Australia Post On Demand, as well as difficulties in claiming refunds or compensation for lost items. Overall, while Shippit offers convenient shipping solutions, improvements in customer service responsiveness and technical functionalities are areas that need attention.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 28, 2024
Not Compatible with Australia Post unless you have an account with credit for Australia Post. Makes a lot of extra work Not Recommended. Very disappointed business owner
Jan. 12, 2024
So far so good. but apparently Lite is a trial but not a free plan. "Your Lite plan trial period ends in 30 days."
Dec. 11, 2023
- doesn't show up for pickups - support does not reply nor do the account managers - promised $300 compensation per missing item but won’t compensate - promised to refund $500 membership 4 weeks ago and still have not received the refund - employee asked me to fight him in person
March 8, 2023
Used to be good - has many issues now - Orders dont sync, products dont sync, When you recreate or import orders that doesnt work, now labels have stop generating when you select multiple orders, try generating labels one by one then all labels dont get generated and some throw error! Help and support slow and not not intutive.
Hi Bareskin team, We're extremely sorry to hear that you've been having syncing issues. We'd love to help find a solution. Please email us at [email protected], and one of our staff will be able to assist you directly. Warm regards, Sophie Shippit
March 2, 2023
We have been using shippit for a year or so now. The integration for orders and local delivery is working well thus far. Updated this review, would be better if the CS was more responsive.
Hi Ani, Thank you for your continued support in choosing Shippit, and we appreciate the kind feedback. This will be circulated to the team to improve our service in the future. Please do not hesitate to reach out if you have any other issues. Kind regards, Sophie Shippit
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