Shippit | Shipping & Delivery
Shipping technology platform
Rating
3.3
feedback
123
chart
#1,128
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
1%
-
Less than a month
5%
-
Less than a year
42%
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More than a year
50%
Reviews Summary
The reviews for the Shippit app on Shopify are quite mixed. Positive aspects include easy integration with Shopify, competitive rates, and good customer support from specific team members. Users appreciate the interface and the efficiency it brings to their shipping processes. However, negative themes include poor customer service, issues with Australia Post integration, delays in refunds and compensation, and technical problems such as orders not syncing and labels not generating properly. Some users have also expressed frustration with the lack of responsiveness from support and the challenges in dealing with courier issues.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 28, 2024
Not Compatible with Australia Post unless you have an account with credit for Australia Post. Makes a lot of extra work Not Recommended. Very disappointed business owner
Jan. 12, 2024
So far so good. but apparently Lite is a trial but not a free plan. "Your Lite plan trial period ends in 30 days."
Dec. 11, 2023
- doesn't show up for pickups - support does not reply nor do the account managers - promised $300 compensation per missing item but won’t compensate - promised to refund $500 membership 4 weeks ago and still have not received the refund - employee asked me to fight him in person
March 8, 2023
Used to be good - has many issues now - Orders dont sync, products dont sync, When you recreate or import orders that doesnt work, now labels have stop generating when you select multiple orders, try generating labels one by one then all labels dont get generated and some throw error! Help and support slow and not not intutive.
Hi Bareskin team, We're extremely sorry to hear that you've been having syncing issues. We'd love to help find a solution. Please email us at [email protected], and one of our staff will be able to assist you directly. Warm regards, Sophie Shippit
March 2, 2023
We have been using shippit for a year or so now. The integration for orders and local delivery is working well thus far. Updated this review, would be better if the CS was more responsive.
Hi Ani, Thank you for your continued support in choosing Shippit, and we appreciate the kind feedback. This will be circulated to the team to improve our service in the future. Please do not hesitate to reach out if you have any other issues. Kind regards, Sophie Shippit
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