Pandere Shoes review for Shippo ‑ Simplified Shipping
Nov. 12, 2023
I have been a Shippo customer for about 8 months. At first, I was really impressed. I thought the customer support was excellent. The service was good and relatively easy to use. For me, the Live Chat feature was absolutely critical. Over the course of the past 5 months they have entirely dismantled the live chat. Now it's all email support. So for shipping issues, that just does not work at all. Shipping issues must be resolved pretty quickly. Waiting for a few days for someone to reply by email is a total deal breaker. I don't know why they removed the best feature of this app... Go figure. I'm looking at other platforms again. I really liked this app for about 4 months. Then the customer service fell off a cliff.
Hello, Thank you for your review. We're sorry to hear you were unable to get in contact with our support team via live chat. We understand how important it is to quickly resolve shipping issues and we strive to support our customers promptly. Please note that we still offer live chat and phone support during standard business hours M-F. You can also reach out to us at [email protected] and a member of our support team will be happy to assist. Thank you, Shippo Support
