Onekid review for Shippo ‑ Simplified Shipping
Sept. 6, 2025
I’ve been struggling with the same shipping issue for over 4 months and Shippo has failed to resolve it. Despite shipping thousands of orders to Canada each quarter, I was told by support that I’m the only customer in the world with this problem — which is hard to believe. The last update I received from Scott in customer service was that it would ‘take time’ for technical to look into it, but since then my account has been completely ignored. No follow-up, no resolution, no accountability. This is unacceptable for a company that handles critical shipping operations. My business relies on reliable shipping software, and Shippo has shown neither reliability nor adequate customer support.
Hello, We’re really sorry to hear about your experience - this isn’t the kind of frustration we ever want our users to experience. That said, I see the open request you have with our Support agent and someone from our team will be following up with you shortly. Thanks again for your feedback. We’re actively working to improve, and your voice matters in that process.
