Mystic Showers review for Shippo ‑ Simplified Shipping
Sept. 9, 2025
I am being generous giving it 2 stars. Just so you know, if you mess up a shipping label, you can cancel, however it will take 20 days to get the CREDIT to your shipping account that can only be used for shipping labels, then you have to wait 5 days to refund it to your card. I used shippo one time to ship to my partner in Australia and it was $41. I accidently typed the amount of the package wrong, I already paid, so I had to cancel it and buy a new label. It took me like 20 some days to get the $41 dollars back and then they charged me AGAIN. And then AGAIN $19 for a subscription I never signed up for a trial and they keep telling me I did. I got someone to refund the subscription but I still have yet to receive it. I own a small business and this app is not ideal. You can get the same prices on other ship apps and they allow you to refund it or cancel it instantly if you have a problem or mistake. Shippo tries to keep all the money it can on their side. WOULD NOT RECOMMEND.
Hi there, Thank you for sharing your feedback. We’re truly sorry to hear about your experience. This is not the kind of frustration we ever want our users to go through. For context, refund requests are processed within 14 business days from the date they are received, provided the label has not been used. We understand waiting for a refund can be frustrating, and we appreciate your patience during that process. Your comments about the refund process and subscription charge are very helpful to us. We know how important it is to keep things running smoothly, and we’re actively working to improve in these areas. Thank you again for taking the time to share this. Your voice matters, and it helps us make Shippo better for everyone. Best regards,
