Rinea review for Shippo ‑ Simplified Shipping
March 20, 2020
I have been using this app for several years and it appears that with each UI upgrade, something stops working and it never gets fixed. With latest upgrade, too much has broken and it is not longer usable - Shopify fulfillment sync does not work, order splitting does not work, Customs declarations do not import the correct information from Shopify products and it can no longer be edited, and Shopify Order sync just stopped working today. Support is very slow (by emails which takes a couple of days) and nothing gets resolved either. We are wondering if these issues are being worked urgently or if we should be looking for alternatives.
Hi there! I am very sorry to hear about your experience with Shippo and our team. We strive to build a product that helps our customers get their shipments to their buyers faster, and our Product Team is currently working on correcting some of the issues you've mentioned. We also want to apologize for the delayed responses from our Support Team. With the recent changes affecting everyone due to COVID, there is a bit of a delay. We are trying to get back to everyone as quickly as we can and we truly appreciate your patience and understanding. That said, I am happy you were able to speak on the phone with a few members of our team and we are incredibly appreciative of all the feedback you gave. If there is anything else you need, please don't hesitate to reach out and let us know! Thanks, Shippo Support
