Amy Kuschel review for Shippo ‑ Simplified Shipping
Aug. 17, 2020
Poor integration with Shopify. If an order in Shopify is updated (say shipping address) that change will not be updated in Shippo. Also, there is no way to customize the packing slip. We would like to remove the pricing, but this is not possible. For packaging, there is no ability to have a hierarchy so that the packages we use most are at the top of the select list. This may be the case with all Shopify shipping apps. I guess it's time to find out.
Hi Amy, Thank you for leaving your honest feedback about Shippo and Shopify. We're sorry you haven't been satisfied with how the 2 systems work. Updating changes in Shippo that are made in Shopify is something we are working on. While we always want to add all the features our customers prefer these do take time to build and test. However, we understand this one is critical so we are working on adding this functionality to our system. We are also looking into adding a "gift" feature on packing slips that will allow you to remove the pricing. Regarding packaging, if you use certain templates more often than others, you can set them as your personal package templates on your labels page in Shippo (click settings > labels). Templates are ordered in the way they are created, so, if you'd like the most used template to show in the list first, you will want to make that one last. If you have any further questions you can always reach out support team by chat/phones beginning at 9 AM PST M-F, and email from 6 AM - 6 PM PST. Thank you again for your feedback on Shippo! Best, Shippo Support
