Middle Things review for Shippo ‑ Simplified Shipping
Nov. 12, 2020
EDITED : after a few months of use Shippo turns out to be an excellent and reliable solution, once it has been setup properly. There are still a few limitations in Europe : - You cannot schedule a pickup with DHL , will get an error - You cannot create return labels with DHL (won't work, whatever you try)
Hi there, Thank you for your honest feedback about Shippo! We appreciate this kind of feedback as it helps us improve our platform! We apologize for any confusion with customs forms for intra EU shipments. We definitely understand the need to opt-out of customs forms at times and we've recently added this feature to our system! If you have an intra EU shipment, you can no select the "Opt-out of customs" checkbox when creating your shipping label. This will allow you to generate the label with no customs form. Regarding pickup scheduling and return labels, we would love to assist you further with this! Please reach out to support via chat/phones beginning at 9 AM PST M-F, or by email from 6 AM - 6PM PST M-F. Thanks, Shippo Support
