Embers / Cinders Vintage review for Shippo ‑ Simplified Shipping
Feb. 11, 2021
THEIR FOLLOW UP IS MISLEADING AS I'M STILL DEALING WITH THEM VIA EMAIL. Not sure why you can't find the interaction that has been ongoing for a while now, but that's perhaps also indicative of their (lack of) level of commitment to customer service. Wrongfully overcharged by UPS then trying to get the situation remedied and the money refunded was/is a pain. I can't endorse a company that doesn't bother to offer phone support to its customers, either. It makes the process of resolving customer issues much slower and painful.
Hello, We're so sorry for the experience here. We did find your interaction with us and we just left you a voicemail and our number to call back. To clarify a bit more, our refund process does take 14 business days from the created date of the label and since this was a dispute directly to UPS, we were working with them to resolve that as well. We just heard back from UPS and we were able to refund that back to you. We'll give you a call back again today to try and discuss this further. Thanks, Shippo Support
