Naturalistics review for Shippo ‑ Simplified Shipping
April 2, 2021
Shipping out packages with owners name, and not company name via UPS even went owner name is not included for customers. It's added anyways, making it look very unprofessional. Business name is extra. I almost choked looking at my full name as the sender, and not business.
Hello, Thank you for your feedback and bringing this issue to our attention. We sincerely apologize for any issue and are happy to help take a look at your settings to ensure everything looks correct. We can also work with our partner, UPS, to make any changes needed to your account to ensure your name is not reflected. With that said, we are unable to locate contact information for you in our system. Will you send us a message at [email protected] and let us know your login e-mail used for your Shippo account? That will help us get to the bottom of the issue as soon as possible.
