All reviews

Rating Breakdown

  • 5
    76% (419 ratings)
  • 4
    5% (30 ratings)
  • 3
    3% (17 ratings)
  • 2
    3% (14 ratings)
  • 1
    13% (72 ratings)
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5 / 5 Share

March 24, 2016

So great! We've been paying pitney bowes $15.99 a month to get us WORSE deals on labels. With shippo there's no monthly fees and packages get there faster for cheaper. So happy I tried this out.

Using app

16 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 15, 2016

It seems like we live in a instant world nowadays. There's just no time and because of that pressure, we need answers quickly. Well, I found myself in that place the other day using Shippo. Being new to use Shippo, I had a question, but I was concerned as I thought, I will have to wait for sure for at least 24 hours before someone answers me. What should I do? I used the chat and to my surpirse, I got an answer within minutes. Then I had another question and again another answer. Each one of my questions were answered promptly which provided the needed help. I would definitely recommend Shippo. I have easily created labels and so much of the work is done for you which just makes our job easier. And regarding the pricing, again pleasantly surprised. A+ to Shippo. Thank you for your help.

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 11, 2016

I enjoy using this app one bill a week instead of having to remember to load money to an account had me sold. The only thing I do not like is you are not able to ship partial order. I have to resort to copying the address and entering a manual order. Other than that its a great application! 10/11/16 - You can now split your order shipment!!! I am very pleased with this app and have recommended it to others who enjoy it as well.

Using app

Over 1 year

Total reviews

11

Average rating

3.4

5 / 5 Share

March 5, 2016

Super easy to use, and the rates are unbeatable. We generally ship within the state or to neighboring states with two day shipping for $2.50-$3.50.

Using app

9 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Feb. 25, 2016

Great app and some of the best customer service I've ever seen. Thanks!

Using app

3 months

Total reviews

11

Average rating

5.0

5 / 5 Share

Feb. 20, 2016

A fantastic app that takes all the stress out of the shipping process.

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 19, 2016

One of the best apps we've installed for our store. Helps streamline the shipping process a ton!

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 5, 2016

Shippo makes shipping so simple. Especially if you are shipping in Canada, the Canada Post app sucks and so does the site. Shippo is a savior for Canadian merchants. The support is also top notch, Amanda was amazing!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 4, 2016

Susanna was awesome in answering all of my questions. Very responsive and patient!

Using app

About 10 hours

Total reviews

1

Average rating

5.0

3 / 5 Share

Feb. 3, 2016

Compared to Etsy integrated shipping and paypal shipping labels these guys do not offer Light Packet as an option. I use mostly Light and Small packet for all of my shipping needs so this is a big issue for me. Other than that pretty seemless integration and comparable prices to everywhere else I used for shipping service. Not having Light packet for Canada Post.... a big, big issue for me.

Using app

5 months

Total reviews

4

Average rating

4.0

1 / 5 Share

Jan. 20, 2018

After having a good period without any real issues and decent priced, easy to use shipping, I now see that they have changed their "policies" and we am NO LONGER able to get commercial plus pricing. Yet, we received ZERO notice and I had to do quite a bit of digging to understand why rates went up $.65 per padded envelope (in essence the new pricing is standard (not commercial plus as advertised when I started using this APP) USPS 2018 pricing which begins Jan 21 with $.05 added on - not any great deal. To say I am dissatisfied is an understatement. Shopify really needs to get these apps to honor their agreements or boot them off the site. After using the app for 2 weeks, I have encountered a label printing error and the management going back on its word. I was told they have a meet or beat pricing policy. I provided a lower shipping price for a particular box (and there are others). I was then told that it's an informal policy and they couldn't possibly match the price I provided. They also tried to tell me that it was an outdated price. When I insisted it wasn't, I was told that they can't possibly compete with a large, global company's rate and that I should understand as a small business person. I find it really reprehensible that a company doesn't honor its word - particularly since they are the ones who informed me of the meet or beat pricing policy. Moreover, I find it really manipulative that they then try to guilt me into giving them a pass by playing the "small business card." I have now had to involve Shopify and am waiting to hear from Shopify on how this is going to be resolved. If we can't trust the integrity and word of 3rd party app providers as store operators, I don't think they should be offering their services. User be forewarned that this company has absolutely no intention of honoring their so called "meet or beat" policy. They only have such a policy because they never expected they'd actually have to honor it. By the way the statement above, "We have the best discounted rates on USPS, hands down" is clearly false advertising. If this is how I treated my customers, I wouldn't have any.

Using app

About 2 years

Total reviews

3

Average rating

2.3

5 / 5 Share

Jan. 7, 2016

Just started using Shippo and was very unfamiliar with it but the customer service has been fantastic. Very informative, prompt responses and they had me set up in no time!

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 22, 2015

The best and easiest shipping app we have ever used, easily integrates with Shopify and makes shipping domestic and international quick and simple! we recommend this app 100%

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 19, 2015

Very helpful! We are enjoying this one - has definitely increased productivity.

Using app

15 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 17, 2015

We started using Shippo in July and thought it was great. It saved us time and money in handling fulfillment. But the real test came as we hit this year's holiday rush. Shippo saved us more time and more money and made this year's holiday rush our most efficient one yet. THANK YOU SHIPPO!

Using app

6 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 17, 2015

We cut our shipping times down by 75%. This app has been incredible and worth every penny...which helps too that it's only pennies per label and not a significant monthly fee. (I'd recommend getting 1/2 sheet shipping labels to use along with it.)

Store

Zaca

Using app

6 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 9, 2015

we have used shipworks and ship station and we love shippo! So affordable and so easy to use. The only thing we would love is the ability to make a custom invoice :) Otherwise we are very happy with this app!!!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 3, 2016

It took a little while to get it going and a bit of back& forth with the app developers but we got it working and it's working well with Canada Post. It works with my Canada Post contract account. Worth the persistence, but it wasn't working at first and that pretty frustrating.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 5, 2015

This is a must have app. Not only is it easy to use once set up! Just what I wanted without monthly fee! just pay for your postage!

Using app

Over 2 years

Total reviews

2

Average rating

3.0

5 / 5 Share

Nov. 30, 2015

This is a must have app. Not only is it easy to use once set up, the customer service is fantastic. I had a slight issue creating my first label and got a response from customer service within five minutes! Wow top notch! Highly recommend this app.

Using app

Over 3 years

Total reviews

2

Average rating

5.0