Fastrr Promise

The reviews are sharply mixed, with a strong split between merchants who find the app valuable and those who have had serious problems. Positive reviews say the app provides accurate estimated delivery dates, helps customers make purchase decisions, builds trust at checkout, reduces “when will I get my order?” inquiries, and may lower cancellations or RTO. Several users also describe it as easy to use, clean, fast, and useful for order planning, especially for Indian stores managing multiple pincodes. The negative reviews are dominated by complaints about the app not working properly, poor or nonexistent support, and billing/uninstall issues. Multiple merchants say they could not integrate the app, that it broke parts of their website or email flows, and that support did not respond or could not locate the app. There are also serious concerns about billing after uninstalling, difficulty unsubscribing, and alleged mis-selling by the sales team regarding pricing and trial terms. Overall, the app appears useful when it works, but reliability, support, and billing transparency are major pain points.