Luxe by ANA review for Shiprocket: eCommerce Shipping
Nov. 26, 2024
Worst kind of support and service, their team does not have any control over the shipping services they provide, you will have to either deal with the respective courier directly or your shipment will be returned, there team only claims the outcome of your talks and communications as a reason to close the support tickets, i have had multiple orders lately returned that too the paid ones which were confirmed with proof of chats with the buyer after each NDR, funny thing is one of my shipment was in 2 parts for the same item, who were complimentary to each other and the part which i shipped directly was delivered in 3 days without any issue but the shipment with the service of Shiprocket is marked as NDR mentioning as the customer refused 3rd time today even when i submitted the confirmation for the same during past 2 NDR.
Dear Seller! We certainly understand that this was not the experience you had expected from us and I apologize for this inconvenience. As we discussed, the shipment could not be delivered by the courier partner (Bluedart) due to unforeseen operational issues. The same has been returned back to you and we have refunded the shipping charges to your wallet. Also, As a gesture of our appreciation for your patience, we have added a voucher credit of INR 200 to your SR wallet for the next shipment. ~ Team Shiprocket
