Shiprocket: eCommerce Shipping

The reviews for this Shopify App are quite polarized, with a mix of extremely negative and positive feedback. On the positive side, some users have praised the app for its ease of use, helpful customer support, and seamless integration with Shopify. They appreciate features like in-cart upsell, cross-sell functionality, and the ability to choose from various couriers worldwide. Additionally, some users have highlighted the responsive and professional assistance provided by the support team, mentioning specific team members who went above and beyond to resolve issues. On the negative side, several users expressed frustration with the app's customer service, citing issues such as delayed pickups, high shipping charges, discrepancies in billing, and poor communication. Some users reported significant financial losses, damaged customer relationships, and a lack of accountability from the company. There were also complaints about fake delivery attempts, RTO parcels, and unresponsive account managers. Overall, while some users found Shiprocket to be a reliable logistics partner, others had a highly disappointing experience with the app.