Shiprocket: eCommerce Shipping

I’ve had a very bad experience with Shiprocket. They lost parcels, failed to take accountability, and refused to reimburse the parcel value despite claiming that shipments are secure. I strongly recommend sellers think twice before using Shiprocket or similar shipping aggregators. Instead, contact Delhivery or Blue Dart directly. They offer proper dashboards, and you may get shipping rates at nearly half the cost, along with more reliable service and better accountability.

Very bad experience with Shiprocket's sales team. Before payment, the sales person promised that ₹2,999 would give us checkout for 100 orders. I asked him 4–6 times to confirm, and he said yes every time. After I paid, he changed his statement and said the plan is valid for only 1 month. This was never told before payment. This is clear mis-selling. I have requested a full refund. Other merchants, please get everything in writing before you pay.

Update on my review below: After posting the below review, Dev from Shiprocket's Social media team reached out to me and my issues were resolved and I am satisfied with Shiprocket for now. I am also changing the star rating from 1 which I gave earlier. Below was the review posted : After almost more than 6 months of using this platform I believe they should change the name to SHITrocket. The customer experience is pathetic. Their processes have been designed by some dumbass. I have had multiple instances wherein Firstly the shipment is delayed by a week or 10 days. After multiple follow ups for expediting the delivery process the Shipment is marked untraceable/under investigation. After 4-5 days of "investigation" the shipment is marked RTO. When asked how come if the shipment is untraceable can you raise an RTO. If the shipment was actually located why not deliver to the customer instead of raising RTO. And as expected, the product never arrives after RTO. Their policy is 60 days after RTO is initiated will they mark it as lost and then refund, as if it coming from Mars. Why does it take 60 days to return an item to origin? I cant believe a company like this has become so big that they are going for an IPO. They have huge holes in their processes, and I am sure that your investment will not take off in this shitrocket.

Arbitrary Backend Penalties & Negative Wallet Balance Following Account Manager Intervention. Beware of Retaliatory / Arbitrary Backend Deductions & Hidden Micro-Fees Using the Shiprocket plugin on Shopify resulted in an unexpected account deficit. After speaking with an Account Manager regarding unexplained Delivery Boost Charges, backend adjustments were made, triggering a massive wave of retroactive weight penalty debits across our account. Our wallet went from a healthy positive balance straight to -₹11,293.53 negative due to 74 arbitrary excess weight deductions applied in bulk between October 1 and October 8, 2026. Key Issues & Statistics (Verified from Account Ledger Data): Sudden Excess Weight Charges: Shiprocket debited ₹12,472.99 in excess weight penalties (51 Forward Excess Weight Charges totaling -₹8,431.19 and 23 RTO Excess Weight Charges totaling -₹4,041.80). Wallet Exhaustion: Despite topping up ₹21,103.60 in manual wallet recharges over a 30-day period, the entire wallet was wiped out and forced into a -₹11,293.53 deficit. Automated Micro-Deductions: Without explicit merchant opt-in, Shiprocket continually auto-debited micro-fees across 266 separate line items: 168 RTO Prediction charges (Low/High/Very High RTO prediction fees): -₹683.92 29 Fastrr integration deductions: -₹972.67 64 WhatsApp communication charges: -₹377.60 30 Delivery Boost & Brand Boost charges: -₹249.77 8 Payment Convenience fees: -₹103.60 The timing of these bulk weight penalty charges right after questioning Account Manager fees raises severe concerns regarding transparency and billing fairness. Merchants should audit their ledger files line-by-line and monitor backend adjustments closely.

THINK TWICE BEFORE INSTALLING SHIPROCKET — SELLERS, PLEASE READ THIS. This is not just about one bad experience. What makes this even more frustrating is seeing other users and sellers complaining about similar issues, especially around pickups, support, delays, and getting proper resolutions. My own experience with Shiprocket has been extremely disappointing. Shipments don't get picked up when they're supposed to, and then the seller is left chasing customer support for answers. Meanwhile, our customers don't care whose fault it is — they blame the seller. And that's the biggest problem. A shipping platform is supposed to make a seller's life easier. Instead, when basic pickup and support issues happen repeatedly, the seller ends up paying the price with unhappy customers and damage to their reputation. To everyone considering installing Shiprocket: don't just look at the advertisements and promises. Read genuine reviews and see what other merchants are saying about their actual experiences. If you're seeing multiple users reporting similar problems, that's something you should seriously consider before trusting your business shipments to the platform. Saahil Goel and the entire leadership team have had plenty of time to build a reliable shipping experience. At this stage, sellers shouldn't have to keep dealing with the same basic problems. How many times does a seller have to chase a shipping company just to get a shipment picked up? Shopify should also seriously review the apps available to its merchants. Sellers need reliable tools, not platforms that leave them struggling to resolve basic operational issues. I personally DO NOT RECOMMEND SHIPROCKET based on my experience. If you're a seller thinking about installing it, do your research first. Check the reviews. Talk to other merchants. Don't risk your customer experience without understanding what you're getting into. This is my genuine experience, and unfortunately, I'm not the only user I've seen raising concerns about these kinds of issues. Extremely disappointed. Poor experience. Would not recommend. ### UPDATE — 31 OCTOBER 2026: SHIPROCKET IS EVEN WORSE THAN I THOUGHT! SHIPROCKET HAS TIME TO CALL ME 5 TIMES A DAY TO CHANGE MY NEGATIVE REVIEW, BUT THEY DON'T HAVE TIME TO PICK UP MY ORDERS! Seriously, what kind of company operates like this? Ever since I posted my negative review, Shiprocket representatives have been calling me repeatedly, sometimes **5 TIMES IN A SINGLE DAY**, asking me to change my negative review to a positive one. But here's the reality. I scheduled pickups for 4 orders, and NOT A SINGLE PICKUP WAS COMPLETED. I LOST 4 CUSTOMERS BECAUSE OF SHIPROCKET! Despite repeated promises and assurances from their team, their delivery partners simply did not show up. The same thing happened again yesterday. And who suffers? THE SELLER. NOT SHIPROCKET. I had already recharged my Shiprocket wallet with my own money, trusting them to provide the services they advertise. But their pickup agents don't arrive, orders remain pending, customers get frustrated, and eventually customers cancel their orders. AND HERE COMES THE MOST RIDICULOUS PART! When customers cancel their orders because of SHIPROCKET'S OWN PICKUP FAILURES AND DELAYS, instead of compensating sellers for the losses, SHIPROCKET ACTUALLY CHARGES US MONEY! Just imagine that. - Their pickup agent doesn't arrive. - Their support team makes promises that aren't fulfilled. - The customer gets frustrated and cancels the order. - The seller loses the customer, the sale, and their reputation. - AND SHIPROCKET STILL DEDUCTS MONEY FROM THE SELLER! What exactly are we paying for? If Shiprocket put even half the effort into completing pickups that they put into convincing unhappy customers to change their reviews, sellers wouldn't be facing these problems. 5 CALLS A DAY TO CHANGE A REVIEW. ZERO ACCOUNTABILITY FOR FAILED PICKUPS. And let me say something to every new business owner, D2C founder, and Shopify seller: BE VERY CAREFUL. A SHIPPING PARTNER LIKE THIS CAN DESTROY A SMALL OR NEW BUSINESS BEFORE IT EVEN GETS STARTED. For a large company, four orders might mean nothing. But for a small business, four lost customers mean lost revenue, wasted advertising expenses, damaged customer trust, and potential repeat business gone forever. We work hard to acquire every customer. We spend money on marketing, build our websites, manage inventory, and earn customer trust. And then an unreliable logistics partner can ruin everything simply by failing to perform the most basic task — PICKING UP AN ORDER! TO SHIPROCKET MANAGEMENT: Stop calling me to improve your ratings. Start improving your actual services. I don't need five follow-up calls asking me to change my review. I need my shipments picked up on time, proper accountability, refunds of unjustified charges, and compensation for losses caused by your service failures. MY REVIEW WILL NOT CHANGE JUST BECAUSE YOUR TEAM KEEPS CALLING ME. IT WILL CHANGE ONLY WHEN YOUR SERVICE ACTUALLY IMPROVES. To every seller reading this: Please don't blindly trust the promises made during onboarding. My experience has been that once your wallet is recharged and orders are scheduled, you're left chasing pickups while your business suffers. FOUR ORDERS. FOUR CUSTOMERS LOST. REPEATED BROKEN PROMISES. WALLET MONEY ALREADY PAID. ADDITIONAL CHARGES DESPITE THEIR OWN SERVICE FAILURES. This has been my actual experience. I STRONGLY DO NOT RECOMMEND SHIPROCKET. And Shopify, please take complaints like these seriously. Your merchants deserve logistics partners who support their businesses, not ones that create more problems for them. SHIPROCKET, STOP CHASING POSITIVE REVIEWS. START DELIVERING THE SERVICE SELLERS HAVE ALREADY PAID FOR.