Shiprocket: eCommerce Shipping

Worst customer service // Worst pick up service // Cant be trusted anymore

very good services provide thanks

The support team reached out and resolved my concern. Special thanks to Dev for being responsive, professional, and genuinely helpful throughout the process. Appreciate the support!

Update (Resolved): I wanted to update my review because it's only fair to share the complete experience. After I posted this review, the Shiprocket Social Media Team reached out to me and took my concerns seriously. They stayed in touch throughout the process and ensured that my issue was followed up properly until it was resolved. A special thanks to Dev from the Social Media Team for his consistent support and communication. He made sure my concerns weren't ignored and kept me updated until everything was sorted out. I'm happy to say that my issue has now been resolved, and I appreciate the effort the team put into addressing it. While my initial experience was genuinely frustrating, I also believe good customer service deserves recognition when a company takes responsibility and works to fix the problem. Thank you, Dev, and the Shiprocket Social Media Team, for your support. Check real reviews of them on TrustPilot . All these are paid reviews. https://www.trustpilot.com/review/www.shiprocket.in If your business depends on international shipping, stay as far away from Shiprocket as possible. I don't usually write negative reviews, but this experience has been so bad that I don't want other business owners to go through what I did. I trusted Shiprocket with around 20 international shipments, and it turned into a complete disaster. Most of the parcels were stuck in India for over 25 days before they even left the country. Not customs abroad. Not the destination country. India itself. Whenever I asked for an update, I got the same copy-paste response: "We're working on it." No timeline. No accountability. No real explanation. Just excuses. They assign an account manager as if you'll receive dedicated support, but that's just for show. Once things start going wrong, you're on your own. My account manager kept giving excuses and eventually stopped answering my calls altogether. The worst part is that your customers don't know Shiprocket—they know your brand.Every delay, every complaint, every refund request comes back to you. While I was busy apologizing to my customers and trying to save my reputation, Shiprocket acted as if nothing had happened. Their support system is another nightmare. There is no proper way to speak with someone who can actually solve a problem. You're forced to use an incredibly slow chatbot that is almost useless. I raised multiple support tickets, only to find them closed without any meaningful action or resolution. If you're a serious business owner, don't look at their marketing—look at their service when things go wrong. That's when you realize how unreliable they really are. There are plenty of better shipping partners available. Even if another company costs a little more, it's still cheaper than losing your customers' trust. Shiprocket didn't just delay my shipments -they cost me customer confidence, time, money, and peace of mind. I would never trust my business with them again, and I strongly recommend that you don't either.