Shiprocket: eCommerce Shipping
Grow your business faster with a trusted eCommerce partner
Rating
4.2
feedback
697
chart
#275
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
1%
-
Less than a month
9%
-
Less than a year
50%
-
More than a year
36%
Reviews Summary
Shiprocket has received mixed reviews from users. While some customers have praised the app for its easy navigation, range of features, and responsive customer support, others have expressed dissatisfaction with the lack of personalized attention and slow response times. Positive themes include the app's user-friendly interface, helpful account managers, and seamless shipping experience. On the other hand, negative themes revolve around issues such as delayed pickups, casual attitude from support staff, and challenges in getting timely resolutions for queries. Overall, Shiprocket seems to be a reliable shipping partner for many e-commerce brands, especially those looking for a scalable logistics solution with good customer service.
Highlights
Review RSS Feed
All reviews
April 1, 2026
Worst app, turned my business into nightmare. They have assigned 200-300 accounts to a single person who hardly takes call or do meetings. Despite reaching good number of orders the attitude is still "chalta hai" and very casual. If you're a new business, never ever trust this app. Rather go for any smaller aggregator or shipway, atleast they will guide you with business problems. with shiprocket you will end up with sleepless nights and worst part is even whole leadership is rotten, even if you escalate to leadership they will justify their casual behaviour. End of era of shiprocket.
Dear Seller! We sincerely apologize for this experience. Please be assured, we will ensure your concerns are addressed and resolved. We will connect with you shortly in this regard. ~ Team Shiprocket
March 18, 2026
VERY BED EXPERINCE
Dear Seller! We sincerely apologize for this experience. Please be assured, we will ensure your concerns are addressed and resolved. We will connect with you shortly in this regard. ~ Team Shiprocket
March 18, 2026
We’ve been using Shiprocket from day one. The interface is easy to navigate and the range of features makes it extremely helpful for young brands like ours, while still being robust enough for brands that are scaling. What we’ve also really valued is how responsive the Shiprocket team is whenever support is needed. It has made managing our operations and fulfilments incredibly easy, which means we don’t have to get caught up in backend complexities and can genuinely focus on growing the business. Overall, Shiprocket has been a reliable shipping partner in our journey, and I would highly recommend it to any e-commerce brand, whether you’re just starting out or already operating at scale.
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