Shiprocket: eCommerce Shipping

The support team reached out and resolved my concern. Special thanks to Dev for being responsive, professional, and genuinely helpful throughout the process. Appreciate the support!

Check real reviews of them on TrustPilot . All these are paid reviews. https://www.trustpilot.com/review/www.shiprocket.in If your business depends on international shipping, stay as far away from Shiprocket as possible. I don't usually write negative reviews, but this experience has been so bad that I don't want other business owners to go through what I did. I trusted Shiprocket with around 20 international shipments, and it turned into a complete disaster. Most of the parcels were stuck in India for over 25 days before they even left the country. Not customs abroad. Not the destination country. India itself. Whenever I asked for an update, I got the same copy-paste response: "We're working on it." No timeline. No accountability. No real explanation. Just excuses. They assign an account manager as if you'll receive dedicated support, but that's just for show. Once things start going wrong, you're on your own. My account manager kept giving excuses and eventually stopped answering my calls altogether. The worst part is that your customers don't know Shiprocket—they know your brand.Every delay, every complaint, every refund request comes back to you. While I was busy apologizing to my customers and trying to save my reputation, Shiprocket acted as if nothing had happened. Their support system is another nightmare. There is no proper way to speak with someone who can actually solve a problem. You're forced to use an incredibly slow chatbot that is almost useless. I raised multiple support tickets, only to find them closed without any meaningful action or resolution. If you're a serious business owner, don't look at their marketing—look at their service when things go wrong. That's when you realize how unreliable they really are. There are plenty of better shipping partners available. Even if another company costs a little more, it's still cheaper than losing your customers' trust. Shiprocket didn't just delay my shipments -they cost me customer confidence, time, money, and peace of mind. I would never trust my business with them again, and I strongly recommend that you don't either.

My experience with Shiprocket has been extremely disappointing. Despite making countless calls and sending multiple emails, I have received virtually no resolution to my issues. Pickup requests are rarely completed on time, making it impossible to maintain reliable service for my customers. The customer support team appears to have little understanding of the problems and is unable to provide effective solutions. Every shipment feels stressful because there is no confidence that it will be handled properly. What is even more frustrating is that, on several occasions, orders were returned to me without my customer ever rejecting or refusing the delivery. This has caused unnecessary losses and has damaged my relationship with my customers. I strongly advise businesses to think twice before choosing Shiprocket. If your business depends on timely deliveries and customer satisfaction, relying on this service could seriously harm your reputation and customer base.

completely fraud services please monitor your account properly or they bills you in lacs of rupees no proper customer support I was suffering with one issue. very rude response. they will waste your time they abuse with bad words such a unproffesional app I have ever seen