Shiprocket: eCommerce Shipping

Very bad experience with Shiprocket's sales team. Before payment, the sales person promised that ₹2,999 would give us checkout for 100 orders. I asked him 4–6 times to confirm, and he said yes every time. After I paid, he changed his statement and said the plan is valid for only 1 month. This was never told before payment. This is clear mis-selling. I have requested a full refund. Other merchants, please get everything in writing before you pay.

After almost more than 6 months of using this platform I believe they should change the name to SHITrocket. The customer experience is pathetic. Their processes have been designed by some dumbass. I have had multiple instances wherein Firstly the shipment is delayed by a week or 10 days. After multiple follow ups for expediting the delivery process the Shipment is marked untraceable/under investigation. After 4-5 days of "investigation" the shipment is marked RTO. When asked how come if the shipment is untraceable can you raise an RTO. If the shipment was actually located why not deliver to the customer instead of raising RTO. And as expected, the product never arrives after RTO. Their policy is 60 days after RTO is initiated will they mark it as lost and then refund, as if it coming from Mars. Why does it take 60 days to return an item to origin? I cant believe a company like this has become so big that they are going for an IPO. They have huge holes in their processes, and I am sure that your investment will not take off in this shitrocket.

Arbitrary Backend Penalties & Negative Wallet Balance Following Account Manager Intervention. Beware of Retaliatory / Arbitrary Backend Deductions & Hidden Micro-Fees Using the Shiprocket plugin on Shopify resulted in an unexpected account deficit. After speaking with an Account Manager regarding unexplained Delivery Boost Charges, backend adjustments were made, triggering a massive wave of retroactive weight penalty debits across our account. Our wallet went from a healthy positive balance straight to -₹11,293.53 negative due to 74 arbitrary excess weight deductions applied in bulk between October 1 and October 8, 2026. Key Issues & Statistics (Verified from Account Ledger Data): Sudden Excess Weight Charges: Shiprocket debited ₹12,472.99 in excess weight penalties (51 Forward Excess Weight Charges totaling -₹8,431.19 and 23 RTO Excess Weight Charges totaling -₹4,041.80). Wallet Exhaustion: Despite topping up ₹21,103.60 in manual wallet recharges over a 30-day period, the entire wallet was wiped out and forced into a -₹11,293.53 deficit. Automated Micro-Deductions: Without explicit merchant opt-in, Shiprocket continually auto-debited micro-fees across 266 separate line items: 168 RTO Prediction charges (Low/High/Very High RTO prediction fees): -₹683.92 29 Fastrr integration deductions: -₹972.67 64 WhatsApp communication charges: -₹377.60 30 Delivery Boost & Brand Boost charges: -₹249.77 8 Payment Convenience fees: -₹103.60 The timing of these bulk weight penalty charges right after questioning Account Manager fees raises severe concerns regarding transparency and billing fairness. Merchants should audit their ledger files line-by-line and monitor backend adjustments closely.

THINK TWICE BEFORE INSTALLING SHIPROCKET — SELLERS, PLEASE READ THIS. This is not just about one bad experience. What makes this even more frustrating is seeing other users and sellers complaining about similar issues, especially around pickups, support, delays, and getting proper resolutions. My own experience with Shiprocket has been extremely disappointing. Shipments don't get picked up when they're supposed to, and then the seller is left chasing customer support for answers. Meanwhile, our customers don't care whose fault it is — they blame the seller. And that's the biggest problem. A shipping platform is supposed to make a seller's life easier. Instead, when basic pickup and support issues happen repeatedly, the seller ends up paying the price with unhappy customers and damage to their reputation. To everyone considering installing Shiprocket: don't just look at the advertisements and promises. Read genuine reviews and see what other merchants are saying about their actual experiences. If you're seeing multiple users reporting similar problems, that's something you should seriously consider before trusting your business shipments to the platform. Saahil Goel and the entire leadership team have had plenty of time to build a reliable shipping experience. At this stage, sellers shouldn't have to keep dealing with the same basic problems. How many times does a seller have to chase a shipping company just to get a shipment picked up? Shopify should also seriously review the apps available to its merchants. Sellers need reliable tools, not platforms that leave them struggling to resolve basic operational issues. I personally DO NOT RECOMMEND SHIPROCKET based on my experience. If you're a seller thinking about installing it, do your research first. Check the reviews. Talk to other merchants. Don't risk your customer experience without understanding what you're getting into. This is my genuine experience, and unfortunately, I'm not the only user I've seen raising concerns about these kinds of issues. Extremely disappointed. Poor experience. Would not recommend.

PLEASE READ THIS BEFORE INSTALLING SHIPROCKET — THIS IS MY GENUINE EXPERIENCE. Shiprocket, seriously, how long are you going to keep doing this? You have been running this business for years, and after all this time, basic things like actually getting shipments picked up, providing proper support, and taking responsibility when things go wrong still seem to be a struggle. My experience has been absolutely terrible. The pickup doesn't happen, the customer suffers, the seller suffers, and somehow the seller is still expected to keep chasing Shiprocket for a solution. And to other sellers reading this — please don't blindly trust the marketing. This is my genuine experience, and I'm writing this so other businesses can think twice before putting their customers and reputation at risk. Saahil Goel and the leadership team have had years to build and improve this platform. At this point, sellers shouldn't have to hear endless promises about how great the platform is while dealing with such basic service failures. A shipping platform is useless if the shipment isn't even picked up. And Shopify seriously needs to look at the apps it recommends to merchants. If an app is causing this kind of frustration for sellers, Shopify should seriously review whether it deserves to be on the platform at all. I would NOT recommend Shiprocket based on my experience. Before installing it, read independent reviews, speak to other sellers, and understand what you're getting into. Shiprocket can advertise itself as a huge e-commerce platform, but for a seller who is sitting there waiting for a pickup that never happens, none of those big numbers mean anything. Extremely disappointed. Extremely frustrated. Would not recommend.

Good Customer Support Team, quick responses and fast resolution of issues.

**Think twice before trusting Shiprocket with your business shipments.** Two parcels dispatched on **13 July 2026** (**AWB 8324747457797 & 8326067331540**) remain unresolved after months of follow-ups. We were initially promised RTO/refund after 30 days. Nothing happened. After a new AM took over, one shipment was marked RTO while the other remains stuck with no proper last-mile AWB or meaningful update. Every follow-up turns into the same cycle: **“Send AWB.”** Then silence or “investigation is ongoing.” Meanwhile, the AM has plenty of time to ask for **more business**, but apparently not enough time to resolve existing lost shipments. This is not how a logistics partner should treat merchants. **Extremely disappointed.**

READ THIS BEFORE YOU TRY SHIPROCKET We’ve been using Shiprocket for over 2.5 years, and honestly, our experience has become quite frustrating. Sharing this because I wish someone had told us these things before we started relying on Shiprocket: * Shipment delays have become a big issue. And when a shipment gets delayed or stuck, getting someone to actually help resolve it is another challenge. * KAM support is almost non-existent. Calls don’t get answered, messages often don’t get replies, and even when you have an urgent shipment issue, getting a proper escalation is difficult. * One KAM handling 200–300 accounts? This is what we’ve experienced/heard about the current account structure. If one person is handling that many accounts, it’s not surprising that getting a call, meeting or proper attention when you need it becomes so difficult. * Unexpected weight discrepancies and charges are another recurring headache. Getting these issues resolved can take a lot of follow-ups. * The pricing is also very high. We primarily use Blue Dart and Delhivery, so we’re not even talking about low-quality courier options. Yet we’ve found Shiprocket’s charges to be significantly higher than other platforms we’re currently exploring. * And honestly, the pricing would be easier to accept if the support was good. But paying more and then struggling to get someone to respond when there’s a problem is extremely frustrating. We’ve been loyal to Shiprocket for 2.5+ years, but at this point, we’re actively looking at other aggregators. If you’re thinking of trying Shiprocket, please compare the actual shipping rates with other platforms and ask very clearly about KAM support and escalation handling before you commit. The dashboard and multiple courier options may look convenient, but when something goes wrong with a shipment, having someone actually pick up the phone matters a lot more.

I am writing to express my strong dissatisfaction with Shiprocket's services. Despite reaching out multiple times via phone calls and emails, my issues remain entirely unresolved. The support agents I have interacted with seem ill-equipped to understand my concerns and have failed to provide any viable solutions.

no order is reflecting ..very disappointed

1. 40% parcels face FAKE DELIVERY ATTEMPTS 2. 20% parcels are RTO'ed without any delivery attempt 3. 80% RTO parcels are delivered with FAKE cheap 20-50rs products inside them 4. Charges premium rates for bullshit services 5. Customer support is useless as they are NOT interested to listen to you. Even if you provide 100 proofs, shiprocket never listens you

Worst customer service // Worst pick up service // Cant be trusted anymore

very good services provide thanks

The support team reached out and resolved my concern. Special thanks to Dev for being responsive, professional, and genuinely helpful throughout the process. Appreciate the support!

Update (Resolved): I wanted to update my review because it's only fair to share the complete experience. After I posted this review, the Shiprocket Social Media Team reached out to me and took my concerns seriously. They stayed in touch throughout the process and ensured that my issue was followed up properly until it was resolved. A special thanks to Dev from the Social Media Team for his consistent support and communication. He made sure my concerns weren't ignored and kept me updated until everything was sorted out. I'm happy to say that my issue has now been resolved, and I appreciate the effort the team put into addressing it. While my initial experience was genuinely frustrating, I also believe good customer service deserves recognition when a company takes responsibility and works to fix the problem. Thank you, Dev, and the Shiprocket Social Media Team, for your support. Check real reviews of them on TrustPilot . All these are paid reviews. https://www.trustpilot.com/review/www.shiprocket.in If your business depends on international shipping, stay as far away from Shiprocket as possible. I don't usually write negative reviews, but this experience has been so bad that I don't want other business owners to go through what I did. I trusted Shiprocket with around 20 international shipments, and it turned into a complete disaster. Most of the parcels were stuck in India for over 25 days before they even left the country. Not customs abroad. Not the destination country. India itself. Whenever I asked for an update, I got the same copy-paste response: "We're working on it." No timeline. No accountability. No real explanation. Just excuses. They assign an account manager as if you'll receive dedicated support, but that's just for show. Once things start going wrong, you're on your own. My account manager kept giving excuses and eventually stopped answering my calls altogether. The worst part is that your customers don't know Shiprocket—they know your brand.Every delay, every complaint, every refund request comes back to you. While I was busy apologizing to my customers and trying to save my reputation, Shiprocket acted as if nothing had happened. Their support system is another nightmare. There is no proper way to speak with someone who can actually solve a problem. You're forced to use an incredibly slow chatbot that is almost useless. I raised multiple support tickets, only to find them closed without any meaningful action or resolution. If you're a serious business owner, don't look at their marketing—look at their service when things go wrong. That's when you realize how unreliable they really are. There are plenty of better shipping partners available. Even if another company costs a little more, it's still cheaper than losing your customers' trust. Shiprocket didn't just delay my shipments -they cost me customer confidence, time, money, and peace of mind. I would never trust my business with them again, and I strongly recommend that you don't either.

My experience with Shiprocket has been extremely disappointing. Despite making countless calls and sending multiple emails, I have received virtually no resolution to my issues. Pickup requests are rarely completed on time, making it impossible to maintain reliable service for my customers. The customer support team appears to have little understanding of the problems and is unable to provide effective solutions. Every shipment feels stressful because there is no confidence that it will be handled properly. What is even more frustrating is that, on several occasions, orders were returned to me without my customer ever rejecting or refusing the delivery. This has caused unnecessary losses and has damaged my relationship with my customers. I strongly advise businesses to think twice before choosing Shiprocket. If your business depends on timely deliveries and customer satisfaction, relying on this service could seriously harm your reputation and customer base.

The customer support is a lie - there is a "button" that says "Call us" and it's not a button it's a span!!!! Liars, liars, liars. Second, the delivery was supposed to pick up our goods at 4PM. Never showed up. Client upset. Shiprocket doesn't care. Also, read all the 5 star reviews... they're all FAKE. PS: It's been 10 days. The delivery has not yet reached the location, and shiprocket doesn't do ANYTHING!

completely fraud services please monitor your account properly or they bills you in lacs of rupees no proper customer support I was suffering with one issue. very rude response. they will waste your time they abuse with bad words such a unproffesional app I have ever seen