Shiprocket: eCommerce Shipping
eCommerce Shipping In India And Worldwide
Rating
3.7
feedback
752
chart
#191
All reviews
Rating Breakdown
Review RSS Feed
Oct. 3, 2024
Things are getting better with Shiprocket. Especially with the escalation and the senior team helping with certain issues namely Deepak and Farha. They are extremely helpful and we are grateful for their support and prompt responses. The customer care team is quite helpful as well. I hope for these fake attempt deliveries, NDR issues, Panel Issues and Refund Issues to be sorted soon so we can continue a healthy collaboration with them.
Thank you for acknowledging our team's efforts, especially Deepak and Farha. We’re glad to see improvements and truly appreciate your trust. We’re actively resolving the remaining NDR issues to ensure a smoother experience. Your partnership is important to us. If you’re comfortable, we’d appreciate it if you could update your review to reflect the improvements.
Oct. 17, 2023
not working properly i am trying from so many days but sadly order is not syncing itself and when i go to the manual one then it after all processing done by me then it shows that to ship and print label n all
Hello! Thank you for your valuable time during the conversation over the call. Hope that your concern has been addressed over the call. Please feel free to mail us at [email protected] for further assistance. - MB
Oct. 1, 2022
Getting very worst service. Shipment requested on 28th of September 2022 and it is pending till 01 October 22. No pickup attempt from the courier partner even after several request over phone ( customer care). My order has been cancelled only due to this delayed pickup. Being a start up, struggling a lot for a single order & the same is being cancelled due to this poor service. very very disappointed.
Hi, We apologize for the way it turned out to be. We hope you have heard from us. As per the recent update from the courier team, the shipment (AWB:19xxxxxxxxxx62) has been canceled by you. Please feel free to mail us at [email protected] for further assistance. - MB
Sept. 29, 2022
The App is okay but support is pathetic. We're unable to fetch new orders from Shopify post 31st August 2022 due to some new update. We've tried to fix it on our own, not working. Tried to contact ship rocket via call & email, created multiple tickets from support, no resolution. Its been almost a month they are sending same system generated email responses and not bothered to fix the issue.
Hi Soham, We want to sincerely apologize for your recent negative experience. We have escalated your remarks to our team and will get back to you with an update soon. Your patience is appreciated in the interim. - MB
May 13, 2021
I really like the interface and the capability to integrate different courier company. But to start a company with Shiprocket is not an easy. I raised so many questions but support person either never look at the issue or reply after so many days by then we would have resolved the issue ourselves. I would say, if their support is good, shiprocket would be better however, this is not the case currently. We face so many issues but sometimes either their number is not working or support tickets are not resolved.
Hi, To hear such feedback has us profoundly pondering, and we apologize for the inconvenience caused. Please be assured that our team is following up closely to resolve the matter. We have arranged a callback from our team. We request your cooperation with us. - Team Shiprocket
July 29, 2020
terrible customer service and never resolves any tickets raised properly. The only thing they reply with on time is an automated reply saying sorry for delay in getting back to you and then nobody comes back with a solution. They have no proper relation with their courier partners as they can never resolve major issues raised!
Hi, We wonder what went wrong. Please share with us your concern in detail along with your contact number at [email protected] so that we can understand and assist you further. -Team Shiprocket
July 21, 2020
No wonder it's a good app but when you need any help, in general, their responding time is more than 2 days, who will wait for 2 days or to hold any products, I tried calling many times, firstly waiting time is more than 20 mins and even somehow you call connects then their representative automatically disconnects the call. overall customer service is very bad.
Hi, We wonder what went wrong. Please share with us your concern in detail along with your contact number at [email protected] so that we can understand and assist you further. -Team Shiprocket
Dec. 23, 2019
We are using Shiprocket and following is my experience; 1. As they say pick-up will be done either same day or next day but except one pickup most of our pick ups were done next to next day after escalation and follow-ups. 2. Today is 23rd Dec and we are still following up and requesting with Shiprocket for pick-up the courier, pickup information / generation sent on 17th and 18th Dec. Today is 7th day and still waiting for pick up. 3. Pick ups were lying ready prior to generate pick-up intimation but courier company (sms) and now shiprocket app panel showing that courier is not ready. 4. All the money deducted against courier at the moment we generated pick up i.e. 7 day before. 5. A mail was received and my request ticket was closed saying Due to protest pick up can't be done. Everything is normal here and life is going as smooth as before protest. 6. We ordered a product on Amazon on 21.12.2019 and today morning we received i.e. 23.12.2019 7. My customers is following up and saying us " Bloody Cheaters" This is all my sweet and sour experience with Shiprocket till date.
July 11, 2019
Great app to work on, but handled by very incompetent employees. 5 star to tech team and Saahil. 4 star to Abhinav. Zero star to rest all. I guess the average is 2.
Oct. 23, 2018
Not impressed with the customer service or rather lack of it. Also, the robotic answers that the customer care executives give to every query is hardly helpful. They are never inclined to solve any problems and half their shipping partners are not even available regularly. Also, they charge arbitrary amount & the rates through surface transport are very expensive.Not worth partnering with them at all!