Shiprocket: eCommerce Shipping

Update (Resolved): I wanted to update my review because it's only fair to share the complete experience. After I posted this review, the Shiprocket Social Media Team reached out to me and took my concerns seriously. They stayed in touch throughout the process and ensured that my issue was followed up properly until it was resolved. A special thanks to Dev from the Social Media Team for his consistent support and communication. He made sure my concerns weren't ignored and kept me updated until everything was sorted out. I'm happy to say that my issue has now been resolved, and I appreciate the effort the team put into addressing it. While my initial experience was genuinely frustrating, I also believe good customer service deserves recognition when a company takes responsibility and works to fix the problem. Thank you, Dev, and the Shiprocket Social Media Team, for your support. Check real reviews of them on TrustPilot . All these are paid reviews. https://www.trustpilot.com/review/www.shiprocket.in If your business depends on international shipping, stay as far away from Shiprocket as possible. I don't usually write negative reviews, but this experience has been so bad that I don't want other business owners to go through what I did. I trusted Shiprocket with around 20 international shipments, and it turned into a complete disaster. Most of the parcels were stuck in India for over 25 days before they even left the country. Not customs abroad. Not the destination country. India itself. Whenever I asked for an update, I got the same copy-paste response: "We're working on it." No timeline. No accountability. No real explanation. Just excuses. They assign an account manager as if you'll receive dedicated support, but that's just for show. Once things start going wrong, you're on your own. My account manager kept giving excuses and eventually stopped answering my calls altogether. The worst part is that your customers don't know Shiprocket—they know your brand.Every delay, every complaint, every refund request comes back to you. While I was busy apologizing to my customers and trying to save my reputation, Shiprocket acted as if nothing had happened. Their support system is another nightmare. There is no proper way to speak with someone who can actually solve a problem. You're forced to use an incredibly slow chatbot that is almost useless. I raised multiple support tickets, only to find them closed without any meaningful action or resolution. If you're a serious business owner, don't look at their marketing—look at their service when things go wrong. That's when you realize how unreliable they really are. There are plenty of better shipping partners available. Even if another company costs a little more, it's still cheaper than losing your customers' trust. Shiprocket didn't just delay my shipments -they cost me customer confidence, time, money, and peace of mind. I would never trust my business with them again, and I strongly recommend that you don't either.

We have been using Shiprocket for a long time, and it has made deliveries much easier for us. There were a few communication issues earlier, but they were resolved once the team looked into it. Overall, Shiprocket is a dependable partner for deliveries.

Very good experience. I am satisfied with the services.

Shiprocket is a great shipping solution for Shopify stores. The integration is smooth and easy to set up, even for beginners. It offers multiple courier options with competitive rates, which helps in optimizing delivery costs. Order processing, tracking, and COD management are well organized on the dashboard. Customer support is responsive and helpful whenever issues arise. Overall, Shiprocket has made shipping operations much more efficient for my store. Highly recommended for growing eCommerce businesses.

we find this app extremely easy to use, with smooth Shopify integration. The order sync is slow sometimes but the tracking system is reliable, deliveries are timely, and the support team is responsive, with dedicated account managers providing assistance. They offer multiple courier options, competitive pricing, and efficient order management for both COD and prepaid orders make it a complete and dependable shipping solution.

Good experience with Shiprocket.The platform is easy to use and shipping operations are too smooth. Siddharth Rathore (KAM) has been professional, responsive, and supportive in resolving queries efficiently.

Shiprocket is a good app for business owners. It makes shipping easier by managing multiple courier partners in one place. It has its own perks and some disadvantages, but overall my experience has been good and helpful for day-to-day business operations.

good website for maanging logistics

We’ve been using Shiprocket for 2 years now, and it has made our shipping process much smoother. The platform is easy to use, integrates well with marketplaces, and provides multiple courier options at good rates. Tracking and order management are also very convenient. While we’ve faced occasional weight disputes and small delays, overall the service has been reliable and supportive for our business growth.

Shiprocket has made my shipping process easier with smooth Shopify integration and multiple courier options. Sometimes support takes time, but overall it’s reliable and cost-effective

Shiprocket has really streamlined our shipping process—faster dispatch, real-time tracking, and reliable courier options all in one platform. A real game-changer for our e-commerce operations

I had an issue with one of my packages, and I’m really impressed with how quickly and efficiently the Shiprocket team helped resolve it. Their customer service is outstanding—helpful, eager, and attentive to solving problems. I’m really grateful for their support throughout the process. Shiprocket continues to provide excellent service, and I highly recommend them for anyone looking for a reliable and responsive shipping solution!

It's the best shipping platform, very convenient and the managers are also very helpful, they always try to solve any problem asap. Must recommended.

Shiprocket has been instrumental in transforming our order fulfillment game. Their platform is intuitive and the customer support is top-notch. We've scaled efficiently with their streamlined logistics. Kudos to the team for helping brands like ours deliver not just products, but experiences. Highly recommend!

speed of app is good , my manager is to humble to resolve our issues

Good App. Helps ship products seamlessly with realtime visibility and least tech integration.

Good Servive.

I have been using Shiprocket’s platform for quite some time now. While I have faced some challenges with timely deliveries, the team has been responsive and proactive in addressing and resolving these issues promptly.