Ayutri review for Shiprocket: eCommerce Shipping

May 30, 2025

Subject: Urgent Support Required – Service Disruptions We are facing a series of issues with Shiprocket services: Overcharging & Billing Discrepancies: We’ve been charged multiple times without proper justification. Charges are being applied through both Shiprocket , and amounts are being deducted from our Shiprocket wallet without clarity. Despite not using Shiprocket Promise, we’re still being charged for it. Lack of Support Response: We've reached out to the support team several times but have received no response. It has been 3 days, and there’s still no update from your side. WhatsApp Integration Issues: Although our WhatsApp API is connected, it hangs after submission and fails to work. As a result, customers are unable to reach us, affecting our service experience. Engage Login Failure: We are unable to log in to Shiprocket Engage. The platform is not accessible, causing further operational difficulties. In our last call, we were informed that the tech team is too busy to address urgent issues, which is extremely disappointing. We request immediate attention to these matters. Our business operations are being severely impacted.