Devsankalp Flexipack review for Shiprocket: eCommerce Shipping

June 4, 2025

1. Full of fake delivery attempts. 2. customer support people dont know about their own app usage and working like government entity. 3. no one is there to solve your issue. they only have copy paste answers without using their brain. 4. worst part is they charged premium and give no service. when ever i call my relationship executive she reply me after 3-4 days and she never solved any of my query. 5. It look like that their main income is from fake delivery attemts and shipment RTO. there are many shipments they make RTO without any delivery attempt and worst part is you will receive that RTO after one month. your customer cant wait for a month and thats how you will start loosing your customer one by one just because of this fraud company. 6. they only intrested in their own earning. there is no customer service. due to shiprocket's unethical business practices 3% to 5% of your shipment will get delayed or will RTO to you after one monthy without any delivery attemts or may be fake deliivery attempts and thats how you will loose your reputation. your customer will think that you are fraud but they wont know that shiprocket is biggest fraud and just because of this you will lose your customer. 7. biggest scame is their marketing team come up with REV protection charges. let me explain how they scame with alll these nonsenses. REV protection charge is the charge they collect on every shipment to deliver that shipment on time. if they deliver that shipment on time that rev protection charges will be their income and if they dont deliver it on time they will return that rev protection charges only. hear me loud they return rev protection charges only which they deduct at the time of shipment booking. they dont return shipping charges for late deliveries. so scam is you pay extra to do their work on time and if they dont do it on time they will return that extra money only. " bro we are paying you for timely delivery" . 8. yes last but not the least, so many fake weight discrepancies without any proof and you will waste your time proving that weight you have entered was correct. 9. if you will keep regular follow ups about your RTO and keep complaining about it, they will remove your customer support executive and also ticket creating button from your dashbors. this is the worst part. you will be completely helpless. baiscally conclusion is shiprocket is leading in indian market as long as people dont have any other option or any other competitor. if you have any other option my suggestion is to never go with this fraud company. we have started exploring new options and i will happily pay them extra but we will not work with this fraud company. if you dont want to waste your time and focus on your business dont use shiprocket. you will save time on ticket raising and solving fake weight discrepancies.