TWISTEDLILY review for Shiprocket: eCommerce Shipping

Sept. 20, 2025

Extremely Disappointing: Hidden Fees, Terrible Support, and a Greedy Business Model I strongly advise against using Shiprocket. My experience has been overwhelmingly negative due to their exorbitant and unpredictable pricing, completely ineffective support, and a flawed portal system. The primary issue is the pricing. They charge significantly more for nearby shipping than one would reasonably expect. Furthermore, the platform forces you to constantly recharge your wallet. After depositing ₹500, they still demand additional payments when you select a shipping partner, holding your funds hostage. Their customer support is utterly useless. Agents provide no solutions, offer only excuses, and tell you to "wait" before hanging up. There is no real service—only a system designed to extract money. Ultimately, Shiprocket doesn't even provide the shipping service themselves; they merely act as a middleman for partner carriers. Because of their greed and impossible-to-satisfy payment demands, I was never able to actually use their service. I cannot recommend them to anyone.