Skips Soft Sole Shoes review for Shiprocket: eCommerce Shipping
July 17, 2020
Review Update: July 17, 2020 Apparently they have migrated me to a FREE Lite Plan to their Pro plan and have issued a 3 month invoice to me for Rs.10,089. I addressed this with their call center and after being assured that the invoice will be canceled in 2 days (this was 5 days ago), they have suspended my account now disabling me from shipping out any of my orders. FIx your mess Shiprocket. You're dragging your name through dirt right now. Once again, I appeal to any competition out there. Read this. See the flaws and incompetence that their customers have to put up with on a regular basis. Please come up with something better. You can migrate each and every one of Shiprocket's dissatisfied customers to your platform. Review Update: June 06, 2020 Is there any competition in the shipping aggregator field even surveying and reading this. Please see what your competing against and reach out to me. I will gladly shift over in the blink of an eye if you offer even slightly better product and service. Shitrocket has reached rockbottom in terms of customer service. Their partners falsify delivery status updates, packages don't get delivered and even with supporting proof from the recipient Shitrocket fails to locate the package, provide insurance/compensation towards lost/unreturned packages or even waiver the shipping charges (two way because they claim to have initiated return of undelivered packages to me). So now I,m left with a forever diminishing wallet balance and ten in thousands of rupees in misplaced/unreturned shipments. Review Update: December 27, 2019 I have been failed miserably by Shiprocket for International Shipments. They make me migrate to a subscription model charging about US$32 per month and then I was consistently faced with problems. Even with having all Export documents in place and completed KYC with DHL and Aramex, I was unable to get my shipments dispatched through Shitprocket. It has been 5 months now on the $32 plan and have not yet been able to ship even one consignment internationally. Moving back to the free version for domestic shipping. I don't need to deal with this circus again for shipping internationally. There are other option to consider. Shitrocket: You can shove it! your petty excuses and justifications are full of shit. ----------------------------------------------------------------------- Review Update: August 7, 2018 The overcharging issue by courier partners has been resolved and an assurance has been given that future instances like that will reduce drastically. I'm hopeful for that. I was suggested to use Delhivery as they have more lenience in terms of volumetric weight, however, there is still a lot of delays in terms of picking up and updating delivery statuses from Delhivery. So looks like I will be sticking my neck out and opting for a more timely courier service like FedEx or XpressBees and only hope that I don't face any more unnecessary overcharges. I have definitely been impressed by the followup action led by Sachin from Shiprocket and so have increased my rating from 1 to 3 stars. You can definitely expect a better rating once you tighten your reigns with the courier partners as that is where you are still falling short. They are the core of the shiprocket model and hence need to be operationally consistent. -------------------------------------------- Skips Soft Sole Shoes posted on Jun 27 Great app. The app in itself is very straight-forward and easy to integrate and use. On the downside, the customer service and response rate is outright awful. The courier partners often end up charging double and sometimes triple based on what they claim is volumetric weight. Several emails, chats and calls to the Shiprocket customer support have fallen on deaf ears. What you can be sure to receive are standard scripted emails and messages. So if you plan on using shiprocket, take the average shipping rate and increase by 30% to arrive at a more realistic rate.
