Purayati review for Shiprocket: eCommerce Shipping
July 5, 2020
Shiprocket is a great courier aggregator and have been helpful especially in the lockdown. Our contact in Shiprocket Sarika has been extremely helpful in keeping us operational during these tough conditions. But I am changing my rating now due to their unreasonable process of weight disputes. Falsely charging a 200 gm packet as 1.5 Kgs and then putting the onus on us to disprove this ridiculous claim. The process of claim also makes no sense. Every month they are taking away few thousand rs of our COD payment. Its almost like a scam. The courier partners should give proof that our weights are wrong but instead they expect us to employ one person full time to sit and dispute these ridiculously false claims.
Dear Purayati, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and We will strive to deliver great experiences consistently. Team Shiprocket
