The Veshti Company review for Shiprocket: eCommerce Shipping

June 2, 2020

I wish the review section had the option to attach screenshots. I've been using this for 2 years now without a choice because of the one and only useful feature which is order syncing with shopify. None of the support tickets for the last 2 years have been resolved. They have a really irritating automated reply which will be sent and that'll be the only mail you'll receive from thier support team. All and when i say ALL i mean 100% of the orders that weren't delivered will have a POD report saying customers refused to collect the order when the same customer will be calling up your office and yelling at you that they haven't received the package. Next horrible thing : WEIGHT DESCRIPENCIES. I fulfil a minimum of 50 orders per day. I possibly cant take a photo of all the package one by one on a weighing scale and a photo consisting of dimensions before shipping it out but shiprocket has the audacity to charge you extra for all the shipments and reject your claims that you have been overcharged. Infact if you have a photo of one shipment they'll give you refund occasionally for only that shipment even if another order has the exact same item. ie. Shipping charge shown on panel : Rs.75, Shipment charge after weight discrepency : Rs.150, Initial price for 50 shipments per day : Rs.3750, Final Price you pay : Rs.7500). In my opinion Not worth it at all. If any app developer is seeing this. If you can provide just a little more trustworthy product, Please let me know. Even if there's a slightest chance to stop using shiprocket, I WILL! Please don't download this app. I'm saving you 1000s of dollars and your mental health which in my opinion is simply invaluable to lose for a few bucks! Hope this helps. Thank you.