Futurelife Fashions review for Shiprocket: eCommerce Shipping

July 6, 2020

Being a new e-commerce seller we have a lot of challenges daily. This company is the worst, I don't know how they are getting away doing absolutely nothing. Don't be fooled. They are only good in SEO promoting their company on Google and we small businesses get trapped with this company. You'll Have to keep raising tickets and waiting for hours to speak to a customer support executive. They are unprofessional. Can't handle simple tasks. I request the new online sellers to never even think of going for this company. You'll have unnecessary headaches and unwanted frustrations that's got nothing to do with your actual business. I also please request shopify to ban this company seriously. They are spoiling the reputation of shopify and this company doesn't deserve to be on this platform. ship this rocket away from earth. Cont 2:- reply to developers reply. That is exactly my point,You people only keep wondering what went wrong,cause you are not capable of handling simple tasks. 1. why would you take a shipment that cannot be delivered? 2.I have multiple orders with delivery person OUT FOR PICKUP for the past 15 days.Nobody has come to collect the order but you people promptly deduct the money.now like a fool i have to keep calling,mailing and sending you tickets to cancel the order and i dont even want to bother to initiate the refund. That'll take me years. 3.customer support hangs up and puts you on hold for minimum 30 minutes. Its frustrating. 4.I dont think you realize for an ecommerce seller its not always about profit and money.We want to retain customers and give them a hassle free and easy experience.Because of your company I get a bad reputation and bad service reviews. I dont want to spend my time apologizing to customers all day due to your incompetence. The list goes on!! and how dare you send me an escalation again.That thing is a joke.If only i could upload few snapshots of how you deal with your customers.