Malligai Handlooms review for Shiprocket: eCommerce Shipping

Jan. 25, 2021

Using Shiprocket has lead to decrease in number of orders and bad reviews of our brand on social media. Avoid at all cost. No Issue resolution policy. Tickets auto close in 24 hours, support staff has no information on the package, they just read status from tracking page of FedEx, DTDC etc. Zero Liability for the package. As expected, instead of resolving an issue, they will put up a copy-paste response of "we wonder what went wrong" , they have no control over their delivery partners, they have no more information that the tracking page of the respective courier partners. Unethical customer serivce. -> Tickets are automatically closed without resolution. -> Customer care executive has no new information apart from repeating what you see in your dashboard. -> Service request are not noted down. Executives have no idea about the request, neither are the seller/customer remarks noted down. 50% of the deliveries delayed when suggested shipping methods are used. Prices are higher than competitors. DO NOT expect any kind of support from shiprocket. They have only automated mails and a rote reply of "will be done in 24 hours" Worst part, all tickets close automatically in 24 hours even if the issue is not resolved. Before you "wonder what went wrong" and ask us to mail at "[email protected]" here are the ticket numbers to look back which were supposed to be done in 24 Hours. #1503296 - 3 Days Pending #1507424 - 2 Days Pending #1513720 - 7 Days pending