Playfultrails review for Shiprocket: eCommerce Shipping

Oct. 30, 2020

If there was a negative review, I would have given that. Experienced the worst support from any company ever. Their chat support no body replied after asking for our query. Tickets are closed automatically. They expect us to accept the surge prices the courier applies even though proof are submitted for weight discrepancy. Their chat support clearly says they can't help, and not once they have be it with incorrect status, shipment delay or payment related. Regret getting on board with shiprocket. Shopify must vet such providers. *****Update****** After a conversation with their team hope of light arises for one day and then back to norm of disappointment and no help! 3 days no communication meanwhile our orders get RTO'ed *slow clap*