Indraprastha, Janpath review for Shiprocket: eCommerce Shipping

June 23, 2021

Trusting shiprocket for my shipments is so difficult now. If any fraud or tampering happens they don't take the responsibility. There clauses are such that we customers have to bear the monetary loss. Also our time and effort gets wasted. I have come across 4 cases of shipment tampering by the shiprocket team with no action on any. 1. AWB - 141123212985140 (RTO which contains a product which is not sent by us) 2. AWB - 141123214046344 (RTO which contains a product which is not sent by us) 3. AWB - 141123215978462 (Customer received product which is not sent by us) 4. The shipment was sent with 2 products in it but the customer received only one. To do any investigation they need : 1) Pre-shipped images or footage with inner content (Which was product dispatched) and outer packaging of the shipment. 2) Post shipped images and opening footage with inner content (Which was received by seller/buyer) and outer packaging. 3)- It should be mentioned negative remarks on pod, otherwise claim will not be accept. How can they expect us to create videos of every parcel we send and every parcel our customer receives?? Shiprocket needs a mechanism to handle TAMPERING cases that there end.