Whiskey Media review for ShipStation

April 3, 2012

The ShipStation app is even better than I could have hoped for! Before we started using ShipStation, our fulfillment process was convoluted and every program we tried was unreliable. These guys have managed to put together an app that incorporates all of our necessary functions and introduced me to some I didn’t even think possible. Since transitioning from Endicia to ShipStation, our efficiency level has skyrocketed 300% and it’s ease of use has been critical in cross-training staff. What’s even better than the app itself? The customer service you get along with it! Byron and Jason are awesome!! These guys walked me through every hiccup and “user error” until I finally got it. They are always helpful and, if they didn’t have an answer right away (which was rare), they made sure to get it as quickly as they could. Working in shipping and fulfillment you understand how frustrating it can be to sit on the phone with useless customer service reps, but these guys are a blessing. On a side note, I am stoked that FedEx is now included!! The only down-side to this program and these guys have already remedied it!