ShipStation Orders & Inventory
ShipStation is highly praised for its efficiency in managing shipping and fulfillment processes, saving time and streamlining operations for ecommerce merchants. Users appreciate features like barcode scanning, custom parcels, and automation options. The app's user interface is intuitive and easy to navigate, with reliable customer support being a standout feature. However, some users have raised concerns about issues with order syncing, ongoing bugs, and limitations in multi-location handling. Despite these drawbacks, ShipStation's overall functionality and support have received positive feedback from the majority of reviewers.
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First time using our customer support help with a live person. Chelly was very accommodating and supportive as we navigated through all my questions. She was able to show us some features that we were not aware of. Much appreciated! Henry at GRF
Super happy to have made the switch to ShipStation! it was super quick and easy with Rakesh guiding me through the steps. The functionality is so good and the support from Rakesh was next level – super knowledgeable, helpful and patient. He made sure everything was setup and tested ready to go & even helped me configure so automation rules which will save me so much time. Total game changer. Thanks Rakesh!
Stephani Williams was my implementation specialist. She has been really great to work with. Super knowledgeable, communicated well, and helped get the workflow that I needed dialed in.
We have been using ShipStation for several months now and am so impressed with what the software is capable of doing. Leon helped with our set up and has gone above and beyond to help. Providing extra support beyond our allocated implementation time, answering emails and calls. Greatly appreciated. Coming from a much simpler fulfilment provider, initially the set up process was daunting but now being fully implemented, we are seeing the capabilities and how ShipStation will save us time and money. The use of Automation and with the assistance of their AI Assistant has made the transition easier. The most important reason for choosing ShipStation was knowing the Support and Help Desk that is provided, I have used this service several times and have been answered quickly. For any issues not rectified immediately they continue to investigate and follow up.
Rekesh was absolutely amazing in helping me set up my ShipStation account. He was incredibly efficient, patient, and made what felt like a really daunting process so easy to understand. He took the time to make sure everything was set up correctly and answered all of my questions along the way. I really appreciate all of his help and couldn't have asked for a better experience. Thank you so much, Rekesh!
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