ShipStation Orders & Inventory
The reviews for the Shopify App are mixed, with some users praising the app's functionality and customer support, while others express frustration with issues related to international shipping, lack of response from customer service, and syncing problems with Shopify orders. Positive themes include helpful and knowledgeable customer support, ease of use, time-saving automation features, and improved shipping processes. On the other hand, negative themes include lack of support for international shipping with DHL, slow response from customer service, difficulties in syncing orders after changes in Shopify, and ongoing bugs affecting the reliability of the app.
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All working as it should. Syncing in both directions works no problem. It's worth it.
Thanks for sharing! Glad the syncing has been smooth in both directions and that it's proving worth it for you. Hope you have a great week, and we're here if you need anything!
I’ve had a great experience with ShipStation so far. Gail was very helpful during the setup process, answered all of my questions, and made everything easy to understand. Very happy with the experience overall!
Thank you for sharing! It's great to hear Gail made setup feel approachable and answered everything along the way, we'll pass this along to her. Welcome aboard!
Gail, Provided excellent service helping us integrate ShipStation with Shopify. She made the entire integration process simple and straightforward, was very knowledgeable, and was quick to help with any questions we had along the way. The integration was easy and everything went smoothly. Great service and highly recommended!
Thank you for the wonderful review! Glad Gail was able to make the Shopify integration simple and smooth from start to finish, we'll be sure to pass along the thanks and the kind words.
Great app, and the shipping prices are very competitive. Shame you can't show availability in the way of a percentage bar, in the awaiting shipment grid, so you didn't have to open each order, then it would be perfect!
Thank you for the great review! Glad the pricing has been hitting the mark. We hear you on the feature request for an availability percentage bar in the Awaiting Shipment grid, that's a great idea and we'll make sure it gets passed along to our product team for review. Have a great weekend!
Eigentlich eine tolle App, die gut aufgebaut ist und flüssig läuft. sie lässt sich gut anpassen. Allerdings wird der internationale Versand aus Deutschland mit DHL nicht unterstützt. Und das wichtigste: Wir hatten einen schweren Fehler, der zum kompletten Stop unseres Accounts geführt hätte und der Kundenserivce hat trotz Kontakt per Mail, Chat und Formular über einen Moant nicht reagiert. Überlegt es auch genau, ob ihr euren kompletten Versand an ein Unternehmen ohne Kundenservice abgeben wollt!
Vielen Dank für Ihr ausführliches Feedback. Es freut uns, dass die App an sich gut für Sie funktioniert; allerdings bedauern wir sehr, dass es keinen DHL-Support für den internationalen Versand aus Deutschland gibt und dass es zu einem kritischen Fehler sowie einer monatelangen Funkstille seitens unseres Support-Teams gekommen ist. Das entspricht nicht unserem eigenen Anspruch – insbesondere bei einem so wichtigen Thema wie dem Kontozugriff. Wir haben eine E-Mail an die im Konto hinterlegte Adresse gesendet und hoffen auf eine baldige Rückmeldung.
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