ShipStation Orders & Inventory
The reviews for the ShipStation app on Shopify are a mix of positive and negative feedback. Positive aspects highlighted in the reviews include the helpful and knowledgeable customer support team, efficient setup process with live assistance, streamlining of workflows, and cost-effective shipping rates. Users appreciated the onboarding experience, customization options, and the ability to sync orders seamlessly. However, some negative aspects mentioned in the reviews include issues with syncing orders, manual refreshing requirements, lack of support for certain shipping methods, and delays in order updates. Some users also faced challenges with multi-location handling, order splitting, and ongoing bugs affecting the overall experience.
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Constantly loses connection and needs to be manually refreshed. Every single day I have to manually refresh the ShipStation Connect app on my laptop after a few minutes of inactivity. Then I have to manually refresh the Store Status page, which takes 30 seconds or more to complete. Then I have to manually refresh the order page itself, but I can't do both at the same time. The order page does not automatically update with new orders for approximately 4-6 hours typically, in my experience. At least once a week I have to log out of ShipStation Connect entirely and log back in to refresh the connection yet again. Every step in this process wastes time that I could spend processing orders.
Thank you for the detailed feedback. Disconnecting every few minutes is definitely not expected behavior for ShipStation Connect, and we understand how much time that's costing you throughout the day. We'll have someone reach out to help look into what's causing this and see what we can do to get the order refresh to initiate more frequently. Keep an eye on your inbox for a response from us!
I really appreciated getting to be connected with a live individual to walk through the setup. The software is pretty deep so it definitely sped up our setup time to work with someone who was familiar with it. We worked with RJ who was great and helped us customize the settings for what we need to do. Very good onboarding experience overall
Thanks for sharing! Glad having a live walkthrough sped things up, the platform can be a lot to take in solo. We'll make sure RJ hears the kind words about helping tailor the setup to your needs. Have a great weekend!
We’ve struggled to find a shipping solution that fully supports our unique print-on-demand business model, and we’ve learned that there is no perfect platform for every operational need. That said, ShipStation has helped streamline our workflow and improve order-processing accuracy. The setup and implementation were challenging—and continue to be a work in progress—but ShipStation’s support team has been incredibly responsive and helpful, especially Stephani Williams. Through countless scheduled and impromptu meetings, Steph’s patience, flexibility, and warm personality helped turn many frustrating moments—and even a few tears—into laughter. With her thoughtful guidance, our team has gone from novice users to confidently navigating and troubleshooting the platform. We truly appreciate the level of care and support she has provided throughout the process.
Thank you for such a thoughtful review! We know print-on-demand brings its own unique challenges, and we're glad the workflow and order accuracy have improved along the way. Sounds like Stephani turned a genuinely tough setup into something manageable (and even fun). We'll be sure to pass along the thanks and the kind words to her. Have a great weekend!
All working as it should. Syncing in both directions works no problem. It's worth it.
Thanks for sharing! Glad the syncing has been smooth in both directions and that it's proving worth it for you. Hope you have a great week, and we're here if you need anything!
I’ve had a great experience with ShipStation so far. Gail was very helpful during the setup process, answered all of my questions, and made everything easy to understand. Very happy with the experience overall!
Thank you for sharing! It's great to hear Gail made setup feel approachable and answered everything along the way, we'll pass this along to her. Welcome aboard!
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