ShipStation
The reviews for ShipStation are overwhelmingly positive, with users praising the helpfulness and professionalism of the support team members such as Chelly, Rakesh, and Darren. Customers appreciate the ease of use of the platform, the time-saving features, and the seamless integration with various marketplaces. The app has been described as a game-changer for shipping operations, streamlining processes and improving efficiency. However, there are a few negative reviews highlighting issues such as delayed responses to support tickets, billing discrepancies, and tracking problems with certain carriers.
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We had a very great experience integrating our store into Shipstation! A big shoutout to Leon who helped us every little step of the way. The app is fantastic and our warehouse girls are loving it!
Had a fantastic implementation session with Darren Dybala, who walked me through my premium tier setup, rate shopping automations, ShipStation Connect buildout, and batch shipping logic, along with a range of operational improvements. Great conversation, great guy, and a great product all around.
We tried a number of shipping solutions but none met our needs - until we connected with ShipStation. Rather than having to rely on chatbots and painfully slow chat sessions with busy representatives, we were able to quickly schedule a call to discuss our needs with a real live person. Once we determined that ShipStation could help, we were scheduled to meet with their implementation team. Yes, they have a team whose job it is to help customers setup, streamline, and learn to use ShipStation. Dan Gutierrez, our shipping implementation manager, could not have been better. He did an amazing job, helping us over a series a Zoom calls. He and his team worked with us to find the best solutions for our particular shipping needs, listening, asking questions, and coming up with custom-coded solutions to help us get to where we needed to be. We highly recommend ShipStation.
great experience and customer support
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